I understand that the senior official who manages the contracts and operations manager is called D Milton 1)Please provide his full name and his email address 2) Please provide a copy of your complaint procedure 3)Please provide the full details including full names and email of the senior managers who deal with the ULEZ scrappage scheme

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TfL Ref: 2298-2021

Thank you for your request received by us on 11 February 2021 asking for information about our complaints procedure and correspondence contact details.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked for:

contracts and operations manager D Milton correspondence details

I understand that the senior official who manages the contracts and operations manager is called D Milton

1)Please provide his full name and his email address

In accordance with TfL’s obligations under Data Protection Legislation these personal details have been withheld, as required by section 40(2) of the Freedom of Information Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individual has no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’. This is an absolute exemption and therefore not subject to a public interest test.

2) Please provide a copy of your complaint procedure

We have clear channels of communication and processes on how we handle requests from members of the public. Customers can contact us via the contact forms online here: https://tfl.gov.uk/help-and-contact/. These forms are designed to send correspondence to the correct department to deal with the issues raised.

The complaints procedure can be accessed via the following link to our website:  https://tfl.gov.uk/modes/driving/ulez-make-a-complaint-wizard

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

3)Please provide the full details including full names and email of the senior managers who deal with the ULEZ scrappage scheme

I can advise that Paul Cowperthwaite is the General Manager of Road User Charging at TfL. However, if you have an unresolved complaint please do contact the Correspondence Manager at [email protected] for further assistance.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

 

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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