Thank you for your email received by us on 20 February 2017 asking for taxi customer satisfaction survey information and trip data for licensed taxis in London. I apologise for the delay in my response.

We have considered your request in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm that we hold some of the information you require. You have asked for the following:

I am looking for data that shows the trip data for licensed taxis in London. I would like this to be in the form of monthly totals from 2013 up until the latest available month.

Taxi drivers are not required to share journey data with us as the regulator; consequently we do not hold this information.

I would also like customer satisfaction surveys for taxis and minicabs in London from 2013 up until the latest available year.

Please find attached the latest customer satisfaction survey information for taxi and private hire services from 2011 to 2015.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

Dear Transport for London,

I am looking for data that shows the trip data for licensed taxis in London. I would like this to be in the form of monthly totals from 2013 up until the latest available month.

I would also like customer satisfaction surveys for taxis and minicabs in London from 2013 up until the latest available year.