FOI request detail

Oyster Smart ticketing System

Request ID: FOI-2175-1617
Date published: 03 March 2017

You asked

To ask Transport for London, in each of the years from 1998 – 2016: a) How much funding has been spent by TfL on the Oyster smart ticketing system - including all costs of contracts, IP, infrastructure, technology, communications, station upgrades, ticketing machines, and staffing/training. b) Take up of the Oyster smart card i) in absolute numbers ii) as a percentage of total travellers and iii) broken down by types of usage (pay as you go/season tickets etc)."

We answered

Our ref: FOI-2175-1617

 

Thank you for your email received on 6 February 2017 asking for information about Oyster.

 

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require.

 

a) How much funding has been spent by TfL on the Oyster smart ticketing system - including all costs of contracts, IP, infrastructure, technology, communications, station upgrades, ticketing machines, and staffing/training.

 

We do not hold this information for Oyster specifically, because Oyster is part of a wider system that delivers other services such as contactless & Magnetic Stripe ticket acceptance.  However, the attached analysis from the financial year 2013/14 summarises our expenditure more generally on collecting revenue, and comments on our strategy to bring this cost down over time.

 

b) Take up of the Oyster smart card i) in absolute numbers ii) as a percentage of total travellers and iii) broken down by types of usage (pay as you go/season tickets etc).

 

The table below shows this for Bus and Underground.  Oyster is also valid on Train Operating Company services in London (including those controlled by Transport for London), but we do not hold all the information we would need to answer the question so usage on these services is not shown.

 

 

Calendar year

Bus and Underground

Oyster fare payer journeys (m)

Oyster as % of total fare payer journeys

Oyster PAYG journeys (m)

Oyster Travelcard journeys (m)

Oyster Bus Pass journeys (m)

2004

420

17%

31

284

105

2005

706

30%

103

428

175

2006

1,400

61%

385

735

280

2007

1,888

76%

604

871

413

2008

2,048

79%

749

839

460

2009

2,097

80%

833

760

505

2010

2,143

83%

881

765

496

2011

2,272

85%

934

848

489

2012

2,357

86%

993

887

477

2013

2,407

87%

1,000

939

469

2014

2,466

88%

1,029

973

464

2015

2,372

84%

995

958

420

2016

2,129

78%

901

872

356

 

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

 

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

 

Yours sincerely

 

Graham Hurt

 

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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