Details of location: South of junction - Tottenham High Road and Broad Lane close to the cycle rack. A Google Maps/Street View link for reference is here: https://goo.gl/maps/zqKY67MNAs12 Issue: This section of road managed by TfL regularly floods after heavy rainfall. Information requested: Please refer to the tweets below from your @TfLTrafficNews account and for each one: - Confirm that your social media team did make contact with your contractors responsible - If applicable, advise the date and approximately what time contractors arrived at the location to investigate and carry out any repair - If applicable, advise what your contractors findings were and a description of the work carried out 1. https://twitter.com/TfLTrafficNews/status/990950504338460672?s=19 (dated 30 April 2018) 2. https://twitter.com/TfLTrafficNews/status/1051438622807875585?s=19 (dated 14 October 2018) 3. https://twitter.com/TfLTrafficNews/status/1051829784668512256?s=19 (dated 15 October 2018) 4. https://twitter.com/TfLTrafficNews/status/1061487749243506689?s=19 (dated 11 November 2018) 5. https://twitter.com/TfLTrafficNews/status/1062116980663169024?s=19 (dated 12 November 2018) In addition to these 5 dates in question, please advise me of: - Any further visits to the site since 1 January 2018 with details of contractor's findings and details of work carried out - If applicable, details of any known issues that have not yet been fixed - If applicable, the expected date when any outstanding work to prevent flooding will be completed by.

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Our ref: FOI-2111-1819/GH

Thank you for your request received by Transport for London (TfL) on 13 November 2018 asking for information about the junction of Tottenham High Road and Broad Lane.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require.

- Confirm that your social media team did make contact with your contractors responsible

Any complaints and enquiries from members of the public that come via Twitter are filtered by our Customer Services team and sent on to the relevant team for response. Our Asset Operations team is responsible for roads defects such as the problem you refer to. They receive enquiries from a lot of sources other than Customer Services so it would be difficult for us to verify that we reacted to a specific Twitter complaint.  Twitter feeds come into the Control Room, Bus Operations and many other areas within TfL. 

In this case there have been many complaints so we are continually visiting the site but it is not always recorded.

- If applicable, advise the date and approximately what time contractors arrived at the location to investigate and carry out any repair

We responded to “flooding at Tottenham High Road”, as follows: -

15/01/2018 13:38 - 14:35

09/02/2018 14:11 - 14:32

30/04/2018 22:51 - 22:53

29/05/2018 22:37 - 22:53

30/05/2018 03:00 - 03:01

There may have been other visits to this location not covered in the above search, however this data is not readily accessible.

- If applicable, details of any known issues that have not yet been fixed -

We have received a number of complaints about drainage issues in this area and for this we offer our sincere apologies.  Issues began emerging after the Tottenham Hale Gyratory scheme was completed in 2014. Our maintenance team has undertaken a series of gully cleans but these actions have not been sustainable.  We are currently undertaking a thorough investigation of the drainage at this location with recommendations for improvement changes.  Unfortunately, the issues are ongoing but once the report is finalised we can prepare an action plan to mitigate the problem. At this stage we are unable to provide an expected date of completion until we ascertain the extent of the works required. 

- If applicable, the expected date when any outstanding work to prevent flooding will be completed by. -

 We are unable to provide an expected date of completion until we ascertain the extent of the works required.

If this is not the information you are looking for please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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