Hello I would like to submit a new FOI request. All or some of the information provided previously has expired, i require an update on the questions below. See my request below: Contract 1 1. Current Lines/Voice Services (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract. 2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers 3. Fixed Line- Contract Duration- the number of years the contract is for each provider 4. Type of Lines- Please can you split the type of lines per each supplier? PSTN, Analogue, SIP 5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines Contract 2 6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available please can you provide further insight into why? 7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. 8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. 9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier. 10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. Contract 3 11. Fixed Broadband Provider- Supplier’s name if there is not information available please can you provide further insight into why? 12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers 13. Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable. Contract 4 14. WAN Provider- please provide me with the main supplier(s) if there is no information available please can you provide further insight into why? 15. WAN Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers 16. Contract Description: Please can you provide me with a brief description of the contract 17. The number of sites: Please state the number of sites the WAN covers. Approx. will do. 18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable. 19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference. 20. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contracts above. Thanks

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TfL Ref: 2052-2021

Thank you for your request received by us on 8 January 2021 asking for information about Transport for London’s (TfL) telecommunications and network contracts.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked for the following:

Contract 1

1. Current Lines/Voice Services (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract.

Vodafone is TfL’s primary provider of Voice lines.

2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

October 2021.

3. Fixed Line- Contract Duration- the number of years the contract is for each provider

The contract was issued for 12 years from October 2020, with an option to extend for six months to March 2022

4. Type of Lines- Please can you split the type of lines per each supplier? PSTN, Analogue, SIP

5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Vodafone – PSTN - 32 E1 Qsig trunks
Echo – SIP – Two trunks
BT – Circa 3800 PSTN/ISDN lines (13 E1 Qsig trunks)

Contract 2

6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available please can you provide further insight into why?

Vodafone is TfL’s primary provider of Voice calls.

7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

October 2021.

8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable.

Circa £10k/month for calls and circa £20k/month for lines.

9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.

12 months plus six months.

10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Approximately 30,000.
Contract 3
11. Fixed Broadband Provider- Supplier’s name if there is not information available please can you provide further insight into why?
Capita Business Services Ltd.
12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
August 2023; option to extend till August 2028.
13. Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Circa. £50k per year with Capita Business Services Ltd

Contract 4

14. WAN Provider- please provide me with the main supplier(s) if there is no information available please can you provide further insight into why?

Capita Business Services Ltd.

15. WAN Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

August 2023; option to extend till August 2028.

16. Contract Description: Please can you provide me with a brief description of the contract

The contract will provide a Managed Service for Wide Area Networks and Network Access provision across the TfL estate. The core service delivery is the Tech & Data Corporate Network, which will transform over two years via a network refresh.

17. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

Circa 1100 sites.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

Virgin Media Business – Approximately £390,000 per year.

Capita Business Services Ltd – Approximately £9m per year.

19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

Virgin Media Business – Crown Commercial Services RM1045

Capita Business Services Ltd – OJEU procurement.

20. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contracts above.

Job title: Commercial Manager

Anyone wishing to contact us can use the contact form provided here: https://tfl.gov.uk/help-and-contact/ and their enquiry will be addressed by the relevant team accordingly. However, in accordance with our obligations under Data Protection legislation, the contact number and email address you are seeking have been withheld, as required by section 40 of the Freedom of Information Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle of Article 5 of the General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’. This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

 

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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