Request ID: FOI-2048-2122 Date published: 21 December 2021
You asked
1. How many complaints have been submitted in the first month of ULEZ implementation 25/10/21 to 25/11/21?
2. How many calls have been terminated through 'technical problems' during this period?
3. How many payments have been charged for unused or incorrect days during this period?
4. How much income has the new charge generated in the first month of implementation?
We answered
TfL Ref: FOI-2048-2122
Thank you for your request received by Transport for London (TfL) on 29 November 2021, asking for ULEZ data.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked:
How many complaints have been submitted in the first month of ULEZ implementation 25/10/21 to 25/11/21?
The number of ULEZ complaints received between 25/10/21 to 25/11/21 is 175. This includes over the phone, and by email and letters to our service provider.
How many calls have been terminated through 'technical problems' during this period?
We do not hold this information.
3. How many payments have been charged for unused or incorrect days during this period?
We do not hold this information.
4. How much income has the new charge generated in the first month of implementation?
The ULEZ has generated £16m of charge income in the first month since the zone expanded on 25 October 2021.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
