The total number of complaints made against TFL licensed Hackney Carriage drivers (Taxi) of all nature in the reporting periods 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18

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Dear

TfL Ref: FOI-1950-1819

Thank you for your email received by Transport for London (TfL) on 25 October 2018.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.  I can confirm we do hold the information you require.

Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

We have estimated that it would considerably exceed the cost limit to provide a response to your current request.

The ability to split Taxi complaints and Private Hire complaints has only been possible from 2016/17. Before this date Taxi and Private Hire cases were not coded differently. Therefore, we would have to manually review approximately 16,000 cases to determine whether they were a taxi or private hire complaint. This process would take an excessive amount of staff time and resources.

Please find below figures for taxi driver complaints we have available:

• 2016/17: 2,845

   

• 2017/18: 5,351

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by Transport for London. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a shorter period of time, geographical area or specific departments of TfL.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

  

Dear Tfl/foi

Please provide me with the following

The total number of complaints made against TFL licensed Hackney Carriage drivers (Taxi) of all nature in the reporting periods

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

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