Our Ref:         FOI-1950-1718

Thank you for your request received on 18 October 2017 asking for information about District Line performance between Elm Park and Upminster.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require.

• What TFL define as peak hours

Peak hours are Monday to Friday between the hours of 7:00 to 10:00 (AM Peak) & 16:00 to 19:00 (PM Peak).

• The number of trains per hour passing through the stations. Not ones that are just scheduled; those that actually stop.
• The average wait time during TFL defined peak hours for a train from Elm Park into London and Elm Park to Upminster

I would like data to be from January 2015 to current

Please find attached a breakdown by number of trains by peak hours, as well as the average wait times. For the average wait time information, the data is missing for a couple of days. This is due to a failure of the system used (NETMIS), throughout the duration of the AM or PM peak of the missing day. Please note weekends and public/bank holidays excluded.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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