TfL Ref: 1846-2021

Thank you for your request received by us on 17 December 2021 asking for information about London Underground delays following your previous request (reference:1321-2021).

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You have asked for the following:

What’s a COVID-19 Delay entail and customer service then station then line

You simply have put a topic and a number this means nothing to me

I asked for reason as in station closure due to fire 6 for example or faulty train 5 etc...

In our previous reply, the following table of delays was provided in response to your question and comments here:

Again, you have delays due to engineering works over running. Only told by the staff. There has been no announcement on platform or in all of Victoria line station at all and I had been on the platform for 10 minutes. This is unacceptable, please not every time I have to complain

I will ask for a freedom of information request on the last 6 months of delays, reason why? and steps you have taken to rectify this.

Victoria Line incidents from 6 April 2020 - 6 October 2020 (inc COVID and IA)
COVID-19    266
Customer Service 150
Fleet 147
Line Operations 149
Other 16
Power 3
Signals 14
Stations 108
Track 5
Total 858

In response to the above table, you responded with:

Can I have a detailed!!! Reason

As originally requested

What’s a COVID-19 Delay entail and customer service then station then line

You simply have put a topic and a number this means nothing to me

I asked for reason as in station closure due to fire 6 for example or faulty train 5 etc

We have provided the attached table detailing the nature of these incidents. Please note that post investigation, some incident causes have changed accordingly since the data was first supplied.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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