In your management of Confestion Zone charges, you state that all chargeable routes are clearly signposted. Please can you provide a map showing where each sign is located. I can only find on your site a map of the charging zone, not where this is signposted to the public. I would also like to know how many complaints have been made about the congestion charge fines, where people have claimed to be unaware of the charge. If possible, it would be useful to have three years information split into specific date ranges. Finally, could you provide a copy of the license that allows you to charge in a Congestion Zone, with the full conditions that this license has been granted under.

---

TfL Ref: FOI-1549-1718

Thank you for your request received by Transport for London (TfL) on 21 September 2017 asking for information about Congestion Zone charges. I apologise for the delay in replying to you.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm we do hold some of the information you requested. You asked:

In your management of Congestion Zone charges, you state that all chargeable routes are clearly signposted.  Please can you provide a map showing where each sign is located. I can only find on your site a map of the charging zone, not where this is signposted to the public.

We do not hold a map detailing the location of every sign.  

I would also like to know how many complaints have been made about the congestion charge fines, where people have claimed to be unaware of the charge. If possible, it would be useful to have three years information split into specific date ranges.

When a motorist receives a PCN they have a statutory right to challenge the penalty by making a representation to us. The table below details the number of PCNs per month where a representation has been made on the grounds that the recipient of the PCN was unaware of the Congestion Charge or how it operated.

On 26 September we introduced a new service provider to run our Congestion Charging service for us and therefore we only have reliable data from the start of October 2016.

	Unaware of Congestion Charge or how it operates.
Oct-16	105
Nov-16	88
Dec-16	64
Jan-17	73
Feb-17	80
Mar-17	48
Apr-17	58
May-17	92
Jun-17	138
Jul-17	87
Aug-17	91
Sep-17	58

Finally, could you provide a copy of the license that allows you to charge in a Congestion Zone, with the full conditions that this license has been granted?

This is in the Congestion Charging Scheme Order and is available on our website here: http://content.tfl.gov.uk/consolidated-ccz-scheme-order-aug2017.pdf

Please note in accordance with s21 of the FOI Act we are not obliged to supply you with a copy of the information if it is already available to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Back to top

---