Please share the latest information you hold :- 1) A PDF copy of full job description for the ‘customer service agent’ for social media 2) A PDF copy of full job description for the ‘customer service agent’ for telephone oyster help desk 3) A PDF copy of full job description for the ‘station advisor/ passenger assistant’ for those staff that stands near the station gates 4) A PDF copy of full job description for the ‘tube drivers’ on victoria line or any lines. 5) A PDF copy of full job description for the ‘DLR Passenger assistant on the train’. 6) PDF copy of the hay score/ pay band giving job tile description with current salary. 7) A PDF copy of the full job description of the person responsible for IT( who look after the computers and system) inside TFL London offices. (From assistant role to senior role) 7) There is a tube depot victoria line near tottenham hale. What is the purpose of this depot and what job roles are currently operating on this site ?

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Dear

TfL Ref: FOI-1490-1819

Thank you for your email received by Transport for London (TfL) on 31 August 2018.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we hold some of the information you require. You asked for:

1. A PDF copy of full job description for the ‘customer service agent’ for social media

Please find a copy attached.

2) A PDF copy of full job description for the ‘customer service agent’ for telephone oyster help desk

Please find a copy attached.

3) A PDF copy of full job description for the ‘station advisor/ passenger assistant’ for those staff that stands near the station gates

Please find a copy attached.

4) A PDF copy of full job description for the ‘tube drivers’ on Victoria line or any lines

Please find a copy attached.

5) A PDF copy of full job description for the ‘DLR Passenger assistant on the train’.

Please find a copy attached. However you will note from the job description that this role is recruited by Keolis Amey Docklands Ltd.

6) PDF copy of the hay score/ pay band giving job tile description with current salary.

Our understanding is that this question relates to question 5. We do not hold this information. Please contact Keolis Amey Docklands Ltd for this information. However, as a limited company they are not subject to the Freedom of Information Act.

7) A PDF copy of the full job description of the person responsible for IT( who look after the computers and system) inside TFL London offices. (From assistant role to senior role)

The IT department for TfL (our Tech & Data department) includes over 2000 people. It is unclear which job description you are interested in. We have attached a job description for the Head of Technology Service Operations which involves “looking after computers and system”.  

8) There is a tube depot Victoria line near Tottenham Hale. What is the purpose of this depot and what job roles are currently operating on this site?

Northumberland Park Depot is the service and storage area for trains on the Victoria Line, the only part of the line above ground. Trains access the depot by a tunnelled branch line to the north of Seven Sisters.

All facets of train maintenance are carried out within this depot, this means that staff include depot management, train technicians and train cleaning staff. There is also administration staff for audit and control. From here the service is maintained and controlled to counter any disruption that may occur on the line. Staff include service managers, service controllers, signalling staff and information specialists to send information to train operators to communicate with customers.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

  

Please share the latest information you hold :-

1) A PDF copy of full job description for the ‘customer service agent’ for social media

2) A PDF copy of full job description for the ‘customer service agent’ for telephone oyster help desk

3) A PDF copy of full job description for the ‘station advisor/ passenger assistant’ for those staff that stands near the station gates

4) A PDF copy of full job description for the ‘tube drivers’ on victoria line or any lines.

5) A PDF copy of full job description for the ‘DLR Passenger assistant on the train’.

6) PDF copy of the hay score/ pay band giving job tile description with current salary.

7) A PDF copy of the full job description of the person responsible for IT( who look after the computers and system) inside TFL London offices. (From assistant role to senior role)

7) There is a tube depot victoria line near tottenham hale. What is the purpose of this depot and what job roles are currently operating on this site ?

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