The Rostering and Coverage Tool (RCT) has been in development for three years and has not yet been implemented. Could you therefore calculate the total cost of developing the Rostering and Coverage Tool thus far?

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TfL Ref: FOI 1488-1718

Thank you for your email received on 29 August 2018 asking for information about the Rostering and Coverage Tool (RCT). I apologise for the delay in replying to you.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm that we hold the information you require. You asked:

The Rostering and Coverage Tool (RCT) has been in development for three years and has not yet been implemented. Could you therefore calculate the total cost of developing the Rostering and Coverage Tool thus far?

The total cost of developing the RCT is estimated at £14.95m.

The purpose of investing in the new system was to combine many of the paper-based processes that were being used, for example, coverage planning and shift swapping and changing annual leave into one rostering and coverage solution.

The new electronic system was designed to automate the coverage/shift administration processes in a simple online tool enabling staff to self-serve and manage their schedules remotely without being in an office.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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