Customer experience research for new buses with high-spec features
Request ID: FOI-1422-2425 Date published: 30 August 2024
You asked
Hello Transport for London
According to New Bus Specification Version 2.5, which is available on your website, it has the following text in the document:
"New addition to reflect current customer experience research"
https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0149-2425
Would you be able to publish the documents, slideshows, etc. in relation to the customer experience research on new high-spec bus features, please?
We answered
TfL Ref: 1422-2425
Thank you for your request received by Transport for London (TfL) on 2 August 2024 asking for information about new bus specification v2.5.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You specifically asked: According to New Bus Specification Version 2.5, which is available on your website, it has the following text in the document: "New addition to reflect current customer experience research" https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0149-2425. Would you be able to publish the documents, slideshows, etc. in relation to the customer experience research on new high-spec bus features, please?
Please see the attached slide which refers to the customer research we conducted to understand how much customers value the features listed when we conducted the route 63 trial. The slide references features which are included in the bus specification which make up some of the customer research conducted.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
