FOI request detail

Connectivity and Network Services

Request ID: FOI-1421-2223
Date published: 23 September 2022

You asked

Dear Transport for London, 1. Connectivity and Network Services a. Who provides your WAN and internet connectivity and the annual spend on each b. Who provides your SIP trunks and what is the annual spend c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend d. Who provides your LAN infrastructure and what is your annual spend e. Who provides your WIFI infrastructure and what is your annual spend f. Please confirm the manufacturer(s) of your wired network core and edge switching? g. When was your core network installed? h. Has it been updated subsequently? i. Who maintains your core network? j. When is the contract renewal date? k. Please confirm value of the initial project? l. Please confirm the value of annual support/maintenance services (in £)?

We answered

TfL Ref: FOI-1421-2223

Thank you for your request received by Transport for London (TfL) on 12th September 2022 asking for information about our Connectivity and Network Services.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold the information you require. Your questions are answered in turn below:

Question A: Who provides your WAN and internet connectivity and the annual spend on each?

Provider: Capita Business Services & Virgin Media Business
Annual spend WAN: £4.9m
Annual spend IC: Included within LAN/WAN infrastructure charges

Question B: Who provides your SIP trunks and what is the annual spend?

Provider:  Various providers – Cinos, Gamma
Annual spend: Circa £200k

Question C: Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend?

Provider:  Capita Business Services & Virgin Media Business
Type of connectivity: MPLS
Annual spend WAN: £4.9m

Question D: Who provides your LAN infrastructure and what is your annual spend?

Provider:  Capita Business Services
Annual spend LAN: £4.4m

Question E: Who provides your WIFI infrastructure and what is your annual spend?

Provider:  Capita Business Services
Annual spend WiFi: Included within LAN/WAN infrastructure charges

Question F: Please confirm the manufacturer(s) of your wired network core and edge switching?

Manufacturer:  Cisco

Question G: When was your core network installed?

Year installed: 2013/14

Question H: Has it been updated subsequently?

Yes.

Question I: Who maintains your core network?

Capita Business Services

Question J: When is the contract renewal date?

Renewal:  August 2023 (with extension options)

Question K: Please confirm value of the initial project?

It is unclear what is meant by the ‘initial project’. If you can clarify we can consider further.

Question L: Please confirm the value of annual support/maintenance services (in £)?

Annual support costs: Assuming this question relates to all network services - total £15.4m

If this is not the information you are looking for please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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