Request ID: FOI-1381-2122 Date published: 12 October 2021
You asked
Follow-up to 1177-2122:
Many thanks for your detailed response.
My concern is "the timescales they (the bus operator) clarified to resolve the issues" in my FOI request FOI-1177-2122 on 02 Sep. Your colleagues said "they have been asked to clarify when these blinds will be replaced" in their responses under Ref: 15337992 on 23 Dec 2020 and under Ref: 15429909 on 22 Jan 2021.
However, I cannot see a specific timescales they clarified in your response on 28 Sep. Would you advise me if there's no such information?
The other question is whether the most recent one is 03 Sep "2021" instead of what you said 2020? Would you advise the Ref number of the content you provided? Also, is it possible to know the registration numbers of the three vehicles in your response "one was awaiting parts for rectification; one was being rectified the following day on rota inspection known about and the third was reported the day of the audit"?
We answered
TfL Ref: FOI-1381-2122
Thank you for your email of 29th September 2021 further to your earlier request under reference FOI-1177-2122.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“My concern is "the timescales they (the bus operator) clarified to resolve the issues" in my FOI request FOI-1177-2122 on 02 Sep. Your colleagues said "they have been asked to clarify when these blinds will be replaced" in their responses under Ref: 15337992 on 23 Dec 2020 and under Ref: 15429909 on 22 Jan 2021.
However, I cannot see a specific timescales they clarified in your response on 28 Sep. Would you advise me if there's no such information?”
And;
“Also, is it possible to know the registration numbers of the three vehicles in your response "one was awaiting parts for rectification; one was being rectified the following day on rota inspection known about and the third was reported the day of the audit"?”
We have no record of any commitment from Arriva in reference to case refs 15337992 or 15429909giving a specific timescale as to when the matter would be resolved. However, as you have seen from the content of my original response, Arriva did look into the matter as early as December 2020 when they carried out an audit and found three faulty blinds. Tfl does not have a record of the registration number of those vehicles. As mentioned in my orignal response, bus services in London are provided by private operators and it is for those operators to manage issues such as these issues directly with their suppliers.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
