In view of the unreliability of the Woolwich Ferry since the new ferries were commissioned, please can you provide a detailed list per day from 1 January 2019 to 31 July 2019 of the following: 1. How many boats were in operation during that day? 2. If only one boat was working, what caused the lack of service for either the Ben Woollacott or Dame Vera Lynn and how long during that day only one boat was in operation? 3. If there was no service at all for the full day in question, a detailed reason why there was no service? 4. If there was a partial closure during a day in question affecting both boats, how long the closure was for (providing details of the hours the closure was in operation for e.g. between 14:00 and 17:00) before full service resumed and the cause of that closure? I am conscious that for the whole of January, it was not operational. However, in view that it was supposed to be open during January, I would like that month to be included, along with a detailed reason why a service could not be achieved.

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TfL Ref: 1295-1920

Thank you for your request received by Transport for London (TfL) on 31 July 2019 asking for information about the Woolwich Ferry. I apologise for the delay in replying.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for a detailed list per day from 1 January 2019 to 31 July 2019 of the following:

1. How many boats were in operation during that day?

2. If only one boat was working, what caused the lack of service for either the Ben Woollacott or Dame Vera Lynn and how long during that day only one boat was in operation?

3. If there was no service at all for the full day in question, a detailed reason why there was no service?

4. If there was a partial closure during a day in question affecting both boats, how long the closure was for (providing details of the hours the closure was in operation for e.g. between 14:00 and 17:00) before full service resumed and the cause of that closure?

I am conscious that for the whole of January, it was not operational. However, in view that it was supposed to be open during January, I would like that month to be included, along with a detailed reason why a service could not be achieved.

Please find attached the availability analysis reports supplied to us by our Woolwich Ferry operator, Briggs Marine. This is the only information we hold and the only format we hold it in.

We do not hold the data for November – February 2018/19 as the service was suspended from November 2018 to end of January 2019 whilst the new vessels were delivered and were under trial, therefore there was no service for performance to be measured against.

Additionally as you are aware, there was no service in operation in January 2019 which was due to technical challenges with the automatic docking system, which were resolved by February.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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