FOI request detail

Cutty Sark DLR escalators and lifts

Request ID: FOI-1261-2223
Date published: 21 September 2022

You asked

Please disclose the following information under the terms of FOI: -the duration, reasons and total number of escalator closures at Cutty Sark DLR since 1 April 2021 -the duration, reasons and total number of lift closures at Cutty Sark DLR since 1 April 2021 -if any of the closures lasts is for longer than specified period (i.e. if a closure has been ongoing since before 1 April 2021), then please disclose its total duration and the reason for it -the number of recorded complaints received by TfL's customer service function regarding Cutty Sark DLR station (all, not just regarding escalators and lifts) since 1 April 2021.

We answered

Our Ref:         FOI-1261-2223

Thank you for your request received on 22 August 2022 asking for information about the lifts and escalators (L&E) at DLR Cutty Sark station.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

Like all of our assets such as trains and track, we have a continual programme of maintenance and renewal for our lifts and escalators to ensure they are reliable and safe to use for our customers. Our lifts receive a routine maintenance check every two weeks, a full MOT every six months, and a partial refurbishment every five years. Lifts are due to be fully replaced every 10 to 20 years, depending on the type of machine. Due to the nature of the work, replacement and refurbishment can take a number of months to complete.

Escalator and lift replacement and refurbishment works can be a lengthy process due to the size and difficulty of the task. We continue to look at ways to reduce the amount of disruption on our customers while we undertake lift and escalator refurbishment and replacement. For example, we will sometimes replace more than one lift at a time to reduce the overall time they are unavailable. We also continue to invest in vital improvements to the transport network including making more stations fully accessible across London.

At Cutty Sark there are four escalators and one lift to the station platform. The escalators are currently going through a partial refurbishment which will help ensure reliability is maintained, whilst allowing our customers to still use the station. Work on two escalators has been completed with work is expected to be completed on the remaining two by November 2022.

You asked for:

•           The duration, reasons and total number of escalator closures at Cutty Sark DLR since 1 April 2021
•           The duration, reasons and total number of lift closures at Cutty Sark DLR since 1 April 2021

Please see the table below for the dates covered by each period:
 
Year2021/222022/23
PeriodStartEndStartEnd
101/04/202101/05/202101/04/202230/04/2022
202/05/202129/05/202101/05/202228/05/2022
330/05/202126/06/202129/05/202225/06/2022
427/06/202124/07/202126/06/202223/07/2022
525/07/202121/08/202124/07/202220/08/2022
622/08/202118/09/202121/08/202217/09/2022
719/09/202116/10/202118/09/202215/10/2022
817/10/202113/11/202116/10/202212/11/2022
914/11/202111/12/202113/11/202210/12/2022
1012/12/202108/01/202211/12/202207/01/2023
1109/01/202205/02/202208/01/202304/02/2023
1206/02/202205/03/202205/02/202304/03/2023
1306/03/202231/03/202205/03/202331/03/2023

Please see the requested information attached.

•           If any of the closures lasts is for longer than specified period (i.e. if a closure has been ongoing since before 1 April 2021), then please disclose its total duration and the reason for it

All Cutty Sark L&E assets were operational when they were taken into the TfL portfolio in April 2021. These had previously been maintained by City Greenwich Lewisham (CGL) Rail, the PFI that funded the extension to Greenwich and Lewisham and responsible for all maintenance of that section from 1999 until early 2021.

•           The number of recorded complaints received by TfL's customer service function regarding Cutty Sark DLR station (all, not just regarding escalators and lifts) since 1 April 2021

Please see the requested information in the table below, please note these figures are from 1 April 2021 up to the date of your request:
 
IssueTotal
Escalators39
Cleanliness5
Lift3
Staff3
Ticket Machine1
Lighting1
Total52

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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