FOI request detail

Ticket Machine at Honor Oak Park

Request ID: FOI-1243-1920
Date published: 19 August 2019

You asked

You state in the below response [FOI-0780-1920] that the new TVM at Honor Oak Park is subject to the Program of Installation. Please may I have a copy of this program as the booking office has had a new floor fitted last year and so would indicate the building is structurally secure for the new ‘heavy’ TVM. Also can I have a copy of the latest report on the replacement machines testing to ensure that the project is on course.

We answered

Our ref: FOI-1243-1920/GH

Thank you for your request received by Transport for London (TfL) on 26 July 2019 asking for information about London Overground Ticket Offices.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. Unfortunately we do not hold the information you require.

As previously advised, Arriva Rail London is currently assessing the structural capability of all floors where it is planning to install new TVMs to ensure they are safe to install these heavy machines. These assessments are being carried out as part of a wider feasibility study which will then determine a programme of installation. At this stage dates for installation at specific sites are currently unknown.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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