TfL Ref: FOI-1146-1718

Thank you for your email received by us on 11 August 2017 asking for information on the lost customer hours that occurred on each London Underground line in the first six months of 2017

Your request has been considered in accordance with the requirements of the Freedom of Information Act  and our information access policy.  I can confirm that we hold the information you require.  You asked:

“Please provide a breakdown of the number of delays and/or number of lost customer hours that occurred on each London Underground line in the first six months of 2017.”

The data of the number of lost customer hours is available on our website:

https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance#on-this-page-0 

http://content.tfl.gov.uk/lu-performance-report-period-12-2016-17.pdf

In accordance with section 21 of the FOI Act, TfL is not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London