Issues with changing vehicle on Congesion Charging account
Request ID: FOI-1135-2122 Date published: 16 September 2021
You asked
• Are you aware of any clients ever having reported similar issues, in updating their details on your systems?
• Were there any reported errors on your system on 8th February 2021?
We answered
TfL Ref: FOI-1135-2122
Thank you for your request received by us on 26 August 2021 asking for information about TfL’s Congestion Charging account system.
Are you aware of any clients ever having reported similar issues, in updating their details on your systems?
We don’t hold this information. We don’t record the number of people who make this mistake.
Were there any reported errors on your system on 8th February 2021?
There were no reported system issues for the date in question.
Why is it that your system does not appear to update the client’s congestion charge fees, until after the deadline to pay a reduced penalty has expired?
Unfortunately, we are unable to identify the information you require in this question. To enable us to provide you with a response, please clarify what information you require.
What was the status of my account 27th July 2021 in terms of allocated funds?
This information constitutes your personal data and should be dealt with separately under the Data Protection legislation. You also have the option to log into your account where you can find this information.
If this is not the information you are looking for, do not hesitate to contact me.
Please see the enclosed information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
