Our Ref:         FOI-1126-1718

Thank you for your request received on 10 August 2017 asking for information about fare payments.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked for:

1) How many total payments/tap-outs were made on the London Underground network within the past year (or most recent year on record)?
2) Of the total payments/tap-outs, how many were made using a contactless debit or credit card?
3) Of the total payments/tap-outs, how many were made using an electronic device with NFC, e.g. an Apple or Android smartphone, or an Apple Watch?
4) Of the total payments/tap-outs, how many were made using an Oyster card?
5) Would it be possible to procure these numbers on a month-by-month basis over the year in question?

Please find the requested information in the table below:

London Underground journeys per period (000s)   
Year Period Period start Period end Oyster journeys Contactless payment card journeys Contactless mobile device journeys
2016/17 5 24/07/2016 20/08/2016 84,880 15,729 874
 6 21/08/2016 17/09/2016 82,905 16,396 942
 7 18/09/2016 15/10/2016 93,609 18,372 1,205
 8 16/10/2016 12/11/2016 95,426 19,107 1,354
 9 13/11/2016 10/12/2016 98,574 20,841 1,550
 10 11/12/2016 07/01/2017 75,194 16,589 1,278
 11 08/01/2017 04/02/2017 86,657 19,407 1,619
 12 05/02/2017 04/03/2017 92,809 20,705 1,776
 13 05/03/2017 31/03/2017 90,553 20,390 1,800
2017/18 1 01/04/2017 29/04/2017 88,692 20,710 1,871
 2 30/04/2017 27/05/2017 90,544 21,406 2,043
 3 28/05/2017 24/06/2017 86,810 21,084 2,123
 4 25/06/2017 22/07/2017 92,427 22,622 2,355

1) How many complaints has TfL received within the last year (or most recent year on record) regarding the absence of cash payments on London bus services?
2) Would it be possible to receive electronic copies of these complaints?

Please find the requested information attached, we have searched for the terms ‘cashless’, ‘cash free’ and ‘cash-free’ in our system and then searched through the results to identify cases received in relation to cashless payments on buses.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

Attachments