FOI request detail

have all congestion charge zone entry signs been changed to reflect the new 364 day per year charging

Request ID: FOI-1077-2021
Date published: 21 September 2020

You asked

have all congestion charge zone entry signs been changed to reflect the new 364 day per year charging? the CC entry signs previously said "Transport for london" "Congestion Charging" "C" "Central Zone" "Mon-Fri 7am - 6.30pm" From 22 June the Congestion Charge, which covers around one per cent of Greater London, will temporarily increase to £15, operate 07:00-22:00 seven days a week. please can you confirm if ALL road signage has been changed, what the revised text is and the date on which the signage change was completed.

We answered

Our Ref:         FOI-1077-2021

Thank you for your request received on 14 September 2020 asking for information about Congestion Charge signage.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

The temporary changes to the Congestion Charge are essential to prevent London’s recovery from the pandemic from being restricted by cars and congestion. Analysis showed that as the Government eased restrictions, and if people chose to drive instead of using public transport, car traffic in central London could double. Before the new arrangements, numbers in the evenings were almost as high as during the day, and levels at weekends were even higher than during the week. These temporary changes have been introduced to reduce traffic in central London and enable more journeys to be made safely by foot or by bike while keeping the bus network reliable.

The Congestion Charge entry signs previously displayed:

"Transport for London"
"Congestion Charging"
"C"
"Central Zone"
"Mon-Fri”
“7am - 6pm"

Please note in your request below the operational hours are incorrectly stated as finishing at 6:30pm. The Congestion Charge operated until 6pm.

The signage now states:

"Transport for London"
"Congestion Charging"
"C"
"Central Zone"
“7am - 10pm"

Please find attached the schedule for the changes made to the signs before the changes went live.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

The impact of current circumstances on TfL’s resources means we are not able to answer FOI requests readily and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. In any event, please note that our response time will be affected by the current situation.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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