Please provide the freedom of information Act any comments you have sent to the Uxbridge bus manager following customer complaints between 30th June and 6th July 2018

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Dear Sirs

TfL Refs: 0875-1819, 0876-1819, 0976-1819 and 1041-1819

Thank you for your four requests received by Transport for London (TfL) recently asking for information on correspondence /  passenger safety complaints about  Uxbridge bus station as listed below.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm we do hold the information you require.

However, in accordance with section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

Under Regulation 5(2) of the Data Protection and Freedom of Information (Appropriate Limits and Fees) Regulations 2004, we are permitted to aggregate requests where they relate to any extent to the same or similar information and this aggregation applies to any requests that are received within a sixty working day period, including individuals considered to be acting in concert.

We consider that the cost of complying with the four FOI requests referred to above from individuals acting in concert, in pursuance of a campaign, would considerably exceed the cost limit. Therefore we are refusing the above requests as we estimate that it would require us to review thousands of individual pieces of correspondence to locate, extract and collate those that fall within the scope of each of the requests.

We suggest that, before submitting future requests, you consider which information is of the highest priority to make best use of the processing time within the FOI Act described above. Similarly, please be aware that requests that are to any extent similar that we have identified as working in concert will be considered together for the purposes of calculating the cost limit. Therefore, we recommend submitting single, complete requests for information across the full timeframe rather than splitting the request amongst different individuals as this will not circumvent the cost limit.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Sara Thomas

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

0875-1819

Can you provide any emails or letters that were exchanged between yourselves and the Metroline Bus garage management between 1st October 2017 to 1st Jan 2018

0876-1819

Can you provide the number of  passenger safety complaints  that you have received against Uxbridge bus station from 1st Oct 2017 to 2nd Feb 2018 

0976-1819

Please provide the freedom of information Act any comments you have sent to the Uxbridge bus manager following customer complaints between 30th June and 6th July 2018

1041-1819

Please accept this as an FOI  request to supply copies of any  correspondence regarding bus passenger safety from 1st July to 1st November 2017 and any replies from Metroline Uxbridge replying to the concerns on the above  

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