FOI request detail

Reports of fraud received from Uber

Request ID: FOI-0908-2324
Date published: 20 July 2023

You asked

Please tell me how many individual complaints/reports/allegations of fraud or fraudulent activity against licensed private hire drivers were reported to TfL by Uber for the period January 1, 2023 to March 31, 2023. I am not asking how the complaints were disposed, I am just asking for the number of complaints passed to TfL.

We answered

Our ref: FOI-0908-2324/GH
 
Thank you for your request received by Transport for London (TfL) on 26 June 2023.
 
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we hold the information you require. You asked:
 
Please tell me how many individual complaints/reports/allegations of fraud or fraudulent activity against licensed private hire drivers were reported to TfL by Uber for the period January 1, 2023 to March 31, 2023. I am not asking how the complaints were disposed, I am just asking for the number of complaints passed to TfL.
 
Any allegations that lead to an operator dismissing a driver due to their unsatisfactory conduct in connection with the driving a private hire vehicle must be notified to TfL as soon as it is practically possible and within 14 days.
 
We provide form PHV/105 for this purpose, however, the same form can be used by an operator to inform TfL of any concerns or complaints they may have about a driver who has not been dismissed. This form can therefore be used by an operator to notify TfL if a driver has been suspended from working for the operator, but also to provide outcomes of any investigation/review they have looked to undertake with respect to a complaint that was received.
 
We have identified over a thousand forms that were received from the private hire operator Uber London Limited within the timeframes requested.
 
However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.
 
Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.
 
We have estimated that it would cost in excess of £450 to provide a response to your current request. This is because we would need to manually check each of the forms we have received to determine whether they contain allegations of fraud, and are
relevant to your request.
 
To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope further by limiting the number of cases or reducing the timeframe.
 
Please see the attached information sheet for details of your right to appeal.
 
Yours sincerely
 
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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