Request ID: FOI-0854-2223 Date published: 29 July 2022
You asked
Please can I request data on the following:
Number of reports/emails of CPOS Officers being denied access to Welfare Facilities, including toilets at LU Stations.
Number of reports/emails of CPOS Officers being denied the use of a toilet at LU Stations.
The date of the first CPOS Officer Report/email on the denial of welfare facilities at an LU Station.
The date of the first CPOS Officer Report/email on the denial of use of a LU Station Toilet.
The last date of a CPOS Officer reporting/emailing issues accessing a toilet at an LU Station.
The last date of a CPOS Officer reporting/emailing issues accessing welfare facilities at an LU Station.
I would like information on the above for all dates since the issue of CPOS Officers being denied or experiencing issues accessing LU Toilets was first raised/reported/emailed.
I would also like the above information broken down by ALL CPOS Departments, eg. TSE, TPH etc.
I would also request the above information broken down by LU Station - eg Baker Street LU Station = 14 reports of CPOS Officers being denied the use of an LU Toilet.
I would also like a month-by-month breakdown of the figures for all the above to present date.
To underscore, I don't need any CPOS Officers personal details.
We answered
Our ref: FOI-0854-2223/GH
Thank you for your request received by Transport for London (TfL) on 7 July 2022 asking for information about Facilities/Officer Welfare.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.
Unfortunately we do not hold the information you require. The requested information is not logged centrally in any way.
Therefore the only way we could try to collate this information would be via an email search. This would entail a search of all of emails across TfL using broad keywords such as ‘station’ or ‘toilets’. We are unable to search for emails for just CPOS operations, as there are nearly 500 Ops officers, and we would therefore need to search across all TfL email accounts. This would result in a huge number of ‘hits’ which would then need to be manually reviewed to identify any which were relevant to your request. This could easily not capture all incidents as there are no clear keywords to search for. Such a search would also not give accurate answers to the questions you have raised as we would not be able to verify if an issue was the first or last time of reporting.
A search of this nature would take an excessive amount of time and would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.
Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
