FOI request detail

FOI: Dial-A-Ride fleet 2

Request ID: FOI-0814-1819
Date published: 20 September 2018

You asked

Please provide the sums spent maintaining the London Dial-A-Ride fleet over the past three years or the maximum time obtainable within the cost limit if shorter than three years. Where possible, please list this against each vehicle in the fleet.

We answered

Our ref: FOI-0814-1819/GH

Thank you for your request received by Transport for London (TfL) on 26 June 2018 asking for information about Dial-A-Ride.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

As requested, please find below a summary of the vehicle maintenance costs for the last three financial years:


These costs include regular safety inspections every 10 weeks to ensure the buses meet all safety requirements and are mechanically sound, maintenance services every 10,000-12,000 miles in line with manufacturers’ recommendations as well as any other servicing or repairs required. Dial-A-Ride operates a fleet of 321 vehicles.

The increase in costs is to be expected as the fleet ages and requires more maintenance. TfL is currently undertaking a procurement exercise to ensure Dial-A-Ride is compliant with the ULEZ regulations, and these new buses should reduce the cost of maintenance.

Unfortunately, to show these costs against each individual vehicle in the fleet would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. We estimate extracting and collating the information for each of the 321 vehicles would take 10-15 minutes per vehicle. This would therefore exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

If this is not the information you are looking for please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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