FOI request detail

Average Volume and value of Season tickets issued annually

Request ID: FOI-0802-2021
Date published: 08 September 2020

You asked

How much additional revenue has TFL made this year, by refusing to prorata refunds on season tickets, due to the pandemic?

We answered

TfL Ref 0802-2021

Thank you for your request received by Transport for London (TfL) on 13 August 2020 asking for information about our season ticket revenue.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we hold some of the information you have requested.

You asked: Average Volume and value of Season tickets issued annually. How much additional revenue has TFL made this year, by refusing to pro rata refunds on season tickets, due to the pandemic.

The table below shows the data on ticket sales for all TfL outlets from 1 April 2019 – 31 March 2020.




7 Day



Monthly and Odd period









Bus & Tram Pass



7 Day



Monthly and Odd period









We have maintained a consistent policy on how season ticket refunds are calculated both before and during the current pandemic. Season tickets offer a discount on shorter periods of travel.  Therefore when calculating the refund value, we work out how much would have spent on tickets until the season ticket is cancelled.  This is done using the cheapest combination of monthly, 7 day and daily ticket prices.  Once the cost of these tickets is calculated, any money remaining from the original season ticket price paid is refunded. This policy is designed to be fair, taking into account the deep discount offered by Annual tickets in particular.

We have not made any additional revenue from our refund policy and have not changed our policy to make money from it.    However, in view of the unprecedented circumstances, we have chosen to waive the normal £5 refund fee charged to customers for processing their request and have back-dated refunds to either the date last used or mid-March, whichever was the later.  We did this within a few days of movement restrictions taking effect in March.  Full details of our policy on ticket refunds is available on our website here:   There is also information on refunds in section 8 of TfL’s Conditions of Carriage:

The impact of current circumstances on TfL’s resources means we are not able to answer FOI requests readily and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. In any event, please note that our response time will be affected by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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