FOI request detail

How many fines/notices have been cancelled due to IT issues with TFL systems?

Request ID: FOI-0743-1718
Date published: 20 September 2017

You asked

I'd be grateful if you could advise how many fines have been cancelled as a result of IT system faults or failures.

We answered

TfL Ref: FOI-0743-1718

Thank you for your email received by us on 26 June 2017 asking for information about Penalty Charge Notices cancelled as a result of IT issues with TfL systems. Please accept my apologies for the delay in responding to you.

Your request has been considered in accordance with the requirements of the Freedom of Information Act  and our information access policy.  I can confirm that we hold the information you require. You asked:

“ I'd be grateful if you could advise how many fines have been cancelled as a result of IT system faults or failures.”

Between 1 August 2016 and 31 July 2017, 341 Penalty Charge Notices(PCNs) were cancelled due to issues with TfL systems. 

If this is not the information you are looking for, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London

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