Please can you advise how many PCNs have been issued to car owners who believed that their UELZ payment had been processed successfully via the TfL website but subsequently received a PCN for non-payment as the payment didn't go through despite receiving notification on the TfL payment screen that it been accepted.

---

TfL Ref: FOI-0664-1920

Thank you for your email received by Transport for London (TfL) on 31 May 2019.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. 

Unfortunately we do not hold the information you have requested. We are not aware of any ULEZ Penalty Charge Notices (PCNs) which have been issued despite a customer paying the charge via our website and receiving confirmation of payment for the appropriate day of travel.

If you have experienced this please send details to our ULEZ correspondence team at [email protected] and they will investigate the matter and contact you again.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Back to top

---