FOI request detail

Disabled users

Request ID: FOI-0640-2223
Date published: 05 July 2022

You asked

If youre disabled or have any health conditions can you get a free oyster or a oyster cards that lower in price ?? As im disabled and i use my oyster frequently but struggle gwtting around

We answered

Our ref: FOI-0640-2223/GH

Thank you for your request received by Transport for London (TfL) on 15 June 2022 asking for information about discounted travel for disabled passengers.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

If you are disabled and are a London resident, you can apply for a Freedom Pass, which is issued by your local London Borough.  Further information can be found here - https://www.londoncouncils.gov.uk/services/freedom-pass

If you are not a London resident, but have been issued with an English National Concessionary Pass, you can use it to travel free on all London buses.

If you have a Disabled Person’s Railcard, available from National Rail stations and at https://www.railcard.co.uk you can have the details of this added to your Oyster card at any TfL station (Tube, London Overground, Elizabeth line except stations between Langley and Reading), at one of our Visitor Centres (except at Gatwick Airport) or at an Oyster Ticket Stop.  This discount gives 1/3 off off-peak fares and daily caps on Tube, DLR, London Overground, Elizabeth line and National Rail services in London.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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