Request ID: FOI-0554-2425 Date published: 13 June 2024
You asked
An employment tribunal recently heard that Holborn's Central Line platform has a particular issue with this - where doors are opened on the wrong side to the platform - because the platform is on the other side to the stations both before and after it.
This may be recorded under a different term or code under TfL's systems, but for avoidance of doubt I mean incidents in which the train's doors were opened on the opposite side to the platform for alighting.
Therefore, I would like for the period from January 1, 2023 to present date (May 16, 2024) the following data:
1) The total number of 'wrong side door openings' recorded on London Underground trains for that period.
2) Please break down the figure in 1) by the station and platform at which it occurred and date on which it occurred.
3) If held, for each incident please detail whether the London Underground train had passengers on board.
We answered
Our Ref: FOI-0554-2425
Thank you for your request received on 16 May 2024 asking for information about “wrong side door openings” on the London Underground network.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we do hold the information you require. You asked:
I would like for the period from January 1, 2023 to present date (May 16, 2024) the following data:
1) The total number of 'wrong side door openings' recorded on London Underground trains for that period. 2) Please break down the figure in 1) by the station and platform at which it occurred and date on which it occurred.
We have robust measures in place to prevent occurrences of wrong side door opening incidents from taking place. However in the rare instance they do occur we have processes in place to respond and train both station staff and train operators in the process.
Below is a list of occasions this happened between January 1 2023 to May 16 2024, please note in all cases there were no reported injuries.
Date
Location
Line
Platform
11/05/2023
Waterloo
Bakerloo
4
19/07/2023
Hounslow East
Piccadilly
2
20/08/2023
Chancery Lane
Central
1
16/10/2023
Uxbridge
Piccadilly
4
02/11/2023
High Street Kensington
Circle / Hammersmith & City
2
03/02/2024
Harlesden
Bakerloo
2
13/02/2024
Barons Court
Piccadilly
2
09/03/2024
Elephant and Castle
Bakerloo
3
15/05/2024
Marble Arch
Piccadilly
2
3) If held, for each incident please detail whether the London Underground train had passengers on board.
All of the trains were in service and therefore had passengers on board, however no injuries were reported.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London