Number of calls in response to 'See it Say it Sorted'
Request ID: FOI-0553-2223 Date published: 21 June 2022
You asked
I would like to know the number of calls you receive to the number 0800 40 50 40 that can be attributed to the announcement 'See it Say it Sorted'.
From this data, I would like to know the number of calls that are real and report matters that would affect people's safety.
From this data, I would like to know the number of actions that are taken in response to these calls.
The announcement is played every 10minutes. I would like to see the data and evidence to suggest that the announcement, played every 10 minutes, is (1) necessary in its frequency and (2) achieving its aims.
We answered
TfL Ref: FOI-0553-2223
Thank you for your request received by Transport for London (TfL) on 7th June 2022 asking for information about the ‘See it Say It Sorted’ announcement.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Your questions are answered in turn below:
Question 1) I would like to know the number of calls you receive to the number 0800 40 50 40 that can be attributed to the announcement 'See it Say it Sorted'.
Answer: I am afraid that TfL does not hold the requested information. The 0800 40 50 40 number is not operated by TfL. Rather, this is the general number for the British Transport Police (BTP). You may therefore wish to direct your question to that body. FOI requests to the BTP can be made via its website here:
Question 2) From this data, I would like to know the number of calls that are real and report matters that would affect people's safety.
Answer: Please see the answer to Question 1.
Question 3) From this data, I would like to know the number of actions that are taken in response to these calls.
Answer: Please see the answer to Question 1.
Question 4) The announcement is played every 10minutes. I would like to see the data and evidence to suggest that the announcement, played every 10 minutes, is (1) necessary in its frequency and (2) achieving its aims.
Answer: TfL does not hold the requested information. This is a national campaign, and I understand that the Department for Transport (DfT) and Travelwatch have carried out some research. You may therefore wish to put this question to those bodies as well as the BTP. Their contact details are below:
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
