Request ID: FOI-0537-2122 Date published: 06 July 2021
You asked
Please publish a spreadsheet showing monthly statistics of the average waiting times for calls to London Dial-A-Ride's call centre (bookings department), alongside the number of abandoned calls each month and the number of calls received each month.
We are interested in the figures in last 10 years - so 2010 - 2020.
We answered
TfL Ref: FOI-0537-2122
Thank you for your request received by Transport for London (TfL) on 15 June 2021.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
Please publish a spreadsheet showing monthly statistics of the average waiting times for calls to London Dial-A-Ride's call centre (bookings department), alongside the number of abandoned calls each month and the number of calls received each month. We are interested in the figures in last 10 years - so 2010 - 2020.
Please find the requested information in the attached spreadsheet.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
