TfL Ref: 0503-2223
Thank you for your request received by Transport for London (TfL) on 1 June 2022 asking for information about our telephone maintenance system contract.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.
1. Contract Type: Maintenance, Managed, shared (If so, please state orgs) - Maintenance and support of telecommunications assets.
2. Existing Supplier: If there is more than one supplier, please split each contract up individually - Daisy Corporate Services Trading Ltd.
3. Annual Average Spend - The annual average spends for this contract and please provide the average spend over the past 3 years for each provider - The contract is for 5+2 years. The annual average spend is c£3.8m based on the full 5 years. We can provide you with one 3 year average spend, based on years 5, 4 and 3 of the initial term, which is c £11.4m.
4. Hardware Brand: The primary hardware brand of the organisation’s telephone system - Mix of Avaya CM and Mitel MX-One/MD110.
5. Number of telephone users - 37,000.
6. Contract Duration: please include any extension periods - The contract was awarded for five years with an option to extend a further two years, 5+2.
7. Contract Expiry Date: Please provide me with the day/month/year - The extension provision has been executed and the contract will expire 30 April 2024.
8. Contract Review Date: Please provide me with the day/month/year - There will be a strategic review of the contract, and options for tendering by end of 2022/early 2023 – we are unable to give an exact date.
9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager - ACD, Contact Centre, bespoke interfaces.
10. Telephone System Type: PBX, VOIP, Lync etc - Supports all types mentioned.
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract - Provision of an end to end telephony service across TfL’s office and operational environments, maintaining the telephony exchange network and ancillary services (including mobiles).
12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes - CCS Framework RM1045.
13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.
If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract - Fikriye Erdogan, Senior Sourcing Manager Networks.
If the maintenance for telephone systems is maintained in-house, please can you provide me with:
1. Number of telephone Users:
2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for telephone
maintenance full Contact details including full name, job title, direct contact number and direct email address.
Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract.
If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?
Not applicable.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
