FOI request detail

Piccadilly line station announcements

Request ID: FOI-0296-1920
Date published: 28 May 2019

You asked

In relation to the Piccadilly Line underground train service run by TFL, please advise the following: 1. How many stations have a train based announcement "please mind the gap between the train and the platform" for train passengers to hear 2. Of the above, which stations do not have a corresponding announcement "please mind the gap between the train and the platform" heard by passengers waiting on the platform for an incoming train? 3. For stations mentioned in (answer 2), when will you be able to update the station tannoy systems to include such a passenger information announcement?

We answered

TfL Ref: FOI-0296-1920

Thank you for your email received by Transport for London (TfL) on 28 April 2019.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

I can confirm that we do hold the information you require. However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

The information requested is not centrally recorded. Therefore to answer your request we would need to manually review all station arrangements and guidance to station staff at each station on the Piccadilly line, which would take an excessive amount of time. To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. If you have specific questions relating to these topics we may be more easily able to respond to these than to a request for any information held.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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