TfL Ref 0287-2021/22 Thank you for your request received by Transport for London (TfL) on 11 May 2021, asking for information about an ‘Acceptable Use of Social Media Policy’ for our bus drivers. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. We do not hold the information you have requested as we do not have a Use of Social Media Policy for bus drivers. Our bus drivers are employed directly by bus operators and all of them instead have staff conduct requirements which their employees must abide by. From the enquiry you have made, we note you have already registered a complaint in relation to an incident which would be the course of action recommended by us. You may also want to refer to the following link which gives the direct contact details for our bus operators and where you can raise your complaint directly if you wish: https://tfl.gov.uk/modes/buses/who-runs-your-bus?intcmp=44680. More high-level guidance to drivers is provided by us through the Big Red Book which we have released in relation to a previous FOI request published on our website at the following location: https://foi.tfl.gov.uk/FOI-0821-2021/BigRed_Book_2019.pdf. If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation. Please see the attached information sheet for details of your right to appeal. Yours sincerely Sara Thomas FOI Case Management Team General Counsel Transport for London