FOI request detail

Change Experience Survey

Request ID: FOI-0236-1718
Date published: 24 August 2017

You asked

The full results from the Change Experience Survey conducted by the TAM Transformation team to include the sections that have been redacted.

We answered

TfL Ref: FOI-0236-1718


Thank you for your email received by us on 5 May 2017 asking for information about the TAM Change Experience Survey. I apologise for the delay in replying to you.


Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm we hold the information you require. You asked for:


The full results from the Change Experience Survey conducted by the TAM Transformation team to include the sections that have been redacted.


Please find attached the information you requested.


This survey was carried out as part of our wider transformation programme, which is the largest ever overhaul of our operations since TfL's creation in 2000. Through this transformation, the day-to-day operating costs of running London's transport have decreased by £153m, the first such reduction in our history. This has been achieved by reducing management layers and reliance on agency staff and eliminating duplication by bringing functions together to make transport safer, more reliable and more efficient. This sharp focus on safety, reliability and our finances will continue as we work to keep London moving, working and growing.


Please note that free text comments provided by individual members of staff in response to questions 31 and 32 of the survey have not been included. This is done in accordance with TfL’s obligations under the Data Protection Act 1998 (DPA), as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the DPA, specifically the first principle of the DPA which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions of Schedule 2 of the Data Protection Act which would make the processing ‘fair’. This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.


If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.


Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.


Yours sincerely,


Melissa Nichols

FOI Case Officer


FOI Case management Team

General Counsel

Transport for London


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