FOI request detail


Request ID: FOI-0097-1718
Date published: 25 April 2017

You asked

When I arrived at (London) Victoria station yesterday afternoon I wanted to catch a number 82 bus to St Johns Wood. Looking at my app I noticed that number 82 bus route no longer exists and that route 13 has taken its place. I also noticed that there had been changes to routes 139 and 182. Therefore I went into the Visitors centre and asked about these changes and if there was a leaflet covering the subject. The first person spoken to was unaware that there had been any changes although a colleague did know something about this. However, there was no knowledge of any leaflet having been issued. I did speak to one of the bus drivers who advised me that he thought there had been a leaflet issued, but could not advise me any further. I would therefore ask that if there has been such a leaflet issued would it be possible to send me a copy. Thank you.

We answered


TfL Ref:  0097-1718


Thank you for your web request received by Transport for London (TfL) on 18 April 2017 asking for a leaflet on changes to bus routes 82, 13 and also 139 and 182.


Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. 


Unfortunately we do not hold the information you have requested as we did not produce a specific leaflet for this services change. We don’t generally produce leaflets very often on bus route changes as there can be a number of changes made every week. The information is provided by other communications methods too, such as customer information emails, on our web site, on bus stop panels and sometimes in the Press.


We did carry out a consultation exercise for this particular route change which you can access in the link below:


Please accept our apologies that we are unable to assist you further on this occasion.


Please see the attached information sheet for details of your right to appeal.


Yours sincerely



Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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