Environmental issues

LED street lighting trial

Assess customer views towards LED lighting in trial locations (March 2011)

Summary (PDF 0.02MB)
Full Report (PDF 0.35MB)

LEZ communications development

Evaluate and inform the development of creative materials which are intended to maximise compliance with Phases 3 and 4 of the Low Emission Zone (LEZ) (August 2010)

Summary (PDF 0.02MB)

Electric vehicles

Understand the consumer and business landscape across the electric vehicle market, and opportunities for TfL (May 2010)

Summary (PDF 0.02MB)
Full Report (PDF 1.49MB)

Modal shift triggers in Richmond

Travel behaviour change among people who had shifted to sustainable modes and the impact of communications and initiatives in these shifts (March 2010)

Summary (PDF 0.02MB)
Full Report (PDF 4.32MB)

Hybrid buses

Customer and driver experience of hybrid buses across eight hybrid bus models (September 2009)

Summary (PDF 0.02MB)
Full Report (PDF 0.43MB)

Taxi & private hire smarter driving

Awareness and views of smarter driving and eco maintenance techniques among taxi and private hire vehicle (PHV) drivers and owners, and PHV operators (September 2009)

Summary (PDF 0.03MB)
Full Report (PDF 0.42MB)

Pledge exploratory research

The journey of behaviour change to inform and evaluate the development of a sustainable travel customer relationship management system (April 2009)

Summary (PDF 0.02MB)
Full Report (PDF 2.88MB)

Enterprise segmentation

Appeal of TfL's Enterprise scheme among small and medium-sized businesses, segmentation of the market and guidance to increase uptake and retention (April 2009)

Summary (PDF 0.02MB)
Full Report (PDF 5.11MB)

Smarter Travel Richmond

Reactions to a range of initiatives, interventions and advertising concepts to promote smarter travel within Richmond (December 2008)

Summary (PDF 0.02MB)
Full Report (PDF 1.85MB)

British Motor Show evaluation

Reactions towards TfL's stand and effectiveness of the promotion of the safer and smarter driving message (September 2008)

Summary (PDF 0.02MB)
Full Report (PDF 0.17MB)

Teens into active travel

Motivations and barriers for 12 to 18-year-olds engaging in active travel (cycling, walking) (September 2008)

Summary (PDF 0.02MB)
Full Report (PDF 1.74MB)

Smarter Travel Richmond

Development and implementation of marketing communications to encourage smarter travel choices among Richmond residents (August 2008)

Summary (PDF 0.02MB)
Full Report (PDF 2.19MB)

Research into what our customers think and how they behave helps us identify their key issues, areas for improvement and allows us to seek their views on new initiatives to inform our decision making.

Conditions of use

The copyright of all reports in this library is owned by TfL and the provision of information under the Freedom of Information Act does not give the recipient a right to re-use the information in a way that would infringe copyright (for example, by publishing and issuing copies to the public).

Brief extracts of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 for the purposes of research for non-commercial purposes, private study, criticism, review and news reporting.

Contact us to arrange to use the material in this library for any other purpose.

Contact Customer Research Library


My Lines

My Buses

My Roads

My River Buses

My Emirates Air Line

My Journeys

My Places


    Favourite lines

    Favourite buses

    Favourite roads

    Favourite river buses

    Favourite Emirates Air Line

    Favourite journeys

    Favourite places