The service is accessible to wheelchair users and cyclists and is open seven days a week.  

We aim to deliver a reliable, welcoming service that represents the best possible value for money. This report summarises our performance and helps us to understand the experience our customers are having, and to improve the service we offer. It covers the 28-day period indicated, plus the previous 13 periods.

Customer satisfaction surveys

 Passenger journeys

Week ending
Number of passengers
16 June 2018 25,474
09 June 2018 21,816
02 June 2018 34,333
26 May 2018 26,963
19 May 2018 26,165
12 May 2018 33,969
05 May 2018 25,310
28 April 2018 22,514
21 April 2018 28,114
14 April 2018 34,933
07 April 2018 34,884
31 March 2018 16,790
24 March 2018 15,604
17 March 2018 4,325
10 March 2018 18,762
03 March 2018 12,941
24 February 2018 22,228
17 February 2018 38,972
10 February 2018 17,591
03 February 2018 14,985
27 January 2018 17,548
20 January 2018 15,840
13 January 2018 17,480
05 January 2018 15,500
30 December 2017 21,968
23 December 2017 14,787
16 December 2017 12,586
09 December 2017 15,414
02 December 2017 17,016
25 November 2017 21,138
18 November 2017 22,080
11 November 2017 24,854
04 November 2017 22,967
28 October 2017 42,893
21 October 2017 21,464
14 October 2017 22,599
07 October 2017 22,984
30 September 2017 26,887
23 September 2017 24,943
16 September 2017 20,930
09 September 2017 19,304
02 September 2017 40,500
26 August 2017 40,470
19 August 2017 46,595
12 August 2017 44,718
 05 August 2017
 48,855
 29 July 2017
 39,724
 22 July 2017
 32,777
 15 July 2017
 30,530
 08 July 2017  36,182
 01 July 2017
 29,727
 24 June 2017
 26,956
 17 June 2017
 24,383
 10 June 2017
 19,998
 03 June 2017
 41,862
 27 May 2017
 30,532
20 May 2017 21,328
13 May 2017 27,251
06 May 2017 34,291
29 April 2017 23,915
22 April 2017 40,521
15 April 2017 48,931
08 April 2017 35,634
01 April 2017 26,995
25 March 2017 17,112
18 March 2017 4,847*
11 March 2017 24,715
04 March 2017 23,013
25 February 2017 25,094
18 February 2017 41,263
11 February 2017 19,622
04 February 2017 16,779
28 January 2017
20,652
21 January 2017
18,643
14 January 2017
22,646
7 January 2017
24,060

* This figure for the Sunday only, as the EAL was shut for the other days of this week to carry out annual maintenance work.

Passenger numbers for previous years