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Agenda
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Item 3 - Minutes of the Previous Meeting
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Item 4 - Matters Arising and Actions List
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Item 5 - Quarterly Customer Services and Operational Performance Report
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Item 6 - Night Tube One Year On
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Item 7 - Customer Information Strategy: Signage and Wayfinding
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Item 8 - Member Suggestions for Future Agenda Items
- Home
- Publications & reports
- Customer service & Op performance
- Papers - past years
Papers - past years
2018 meeting papers
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Agenda
PDF 44KB
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Item 3 - Minutes of the Meeting of the Panel held on 24 January 2018
PDF 32KB
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Item 4 - Matters Arising and Actions List
PDF 4.25MB
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Item 5 - Quarterly Customer Services and Operational Performance Report
PDF 4.66MB
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Item 6 - Review of Bus Services to London's Hospitals - Update
PDF 1.94MB
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Item 7 - Independent Evacuation of Disabled People from London Underground Stations
PDF 23KB
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Item 8 - Assisted Transport Services
PDF 116KB
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Item 9 - London Underground Station Action Plan
PDF 334KB
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Item 10 - Member Suggestions for Future Agenda Discussions
PDF 72KB
2017 meeting papers
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Agenda
PDF 38KB
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Item 3 - Minutes of the Previous Meeting
PDF 60KB
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Item 4 - Matters Arising and Actions List
PDF 158KB
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Item 5 - Operational Performance Report
PDF 4.23MB
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Item 6 - Customer Performance Report
PDF 1.28MB
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Item 7 - Please Offer Me A Seat Badge and Card
PDF 547KB
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Item 8 - Social Needs Transport
PDF 156KB
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Item 9 - Major Roadworks in Central London in 2017
PDF 66KB
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Item 10 - Taxi Fares and Tariffs Update
PDF 57KB
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Item 11 - Member Suggestions for Future Agenda Discussions
PDF 80KB
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Agenda
PDF 43KB
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Item 3 - Minutes of the Previous Meeting
PDF 39KB
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Item 4 - Matters Arising and Actions List
PDF 55KB
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Item 5 - Customer Performance Report
PDF 5.25MB
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Item 6 - Customer Information Strategy and Programme
PDF 2.30MB
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Item 7 - Operational Performance Report
PDF 4.53MB
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Item 8 - Night Tube Implementation
PDF 50KB
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Item 9 - Taxi Fares and Tariffs Update
PDF 75KB
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Item 10 - London Underground Station Action Plan
PDF 204KB
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Item 11 - Transparency
PDF 219KB
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Item 12 - Member Suggestions for Future Agenda Discussions
PDF 108KB
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Agenda
PDF 46KB
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Item 3 - Minutes of the Previous Meeting
PDF 37KB
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Item 4 - Matters Arising and Actions List
PDF 62KB
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Item 5 - Quarter 4 Customer and Operational Performance Report
PDF 4.11MB
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Item 6 - Review of Bus Services to London's Hospitals
PDF 571KB
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Item 7 - Taxi and Private Hire Licence Fees
PDF 282KB
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Item 8- Taxi and Private Hire - An Overview of Enforcement Activity
PDF 54KB
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Item 9 - Cash Free Trams
PDF 155KB
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Item 10 - Future Mobility Business Models
PDF 178KB
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Item 11 - Ticketing: Improvements for Customers and Driving Down Costs
PDF 763KB
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Item 12 - TfL International Benchmarking
PDF 1.08MB
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Item 13 - Working in Partnership with Other UK Cities
PDF 32KB
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Item 14 - London Underground Station Action Plan
PDF 234KB
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Item 15 - Travel Demand Management
PDF 1.35MB
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Item 16 - Social Needs Transport
PDF 47KB
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Item 17 - Member Suggestions for Future Agenda Discussions
PDF 106KB
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Agenda
PDF 71KB
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Item 3 - Minutes of the Meeting Held on 13 July 2017
PDF 163KB
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Item 4 - Matter Arising and Actions List
PDF 54KB
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Item 5 - Customer and Operational Performance Report Quarter 2
PDF 5.25MB
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Item 6 - Crime and Confidence on Public Transport
PDF 316KB
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Item 7 - Assisted Transport Services
PDF 325KB
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Item 8 - London Underground Station Action Plan
PDF 370KB
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Item 9 - Accessible Transport
PDF 2.36MB
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Item 10 - Transparency, Freedom of Information and Data Protection
PDF 426KB
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Item 11 - Member Suggestions for Future Agenda Items
PDF 82KB