Papers - past years

Agendas and reports of the Customer service & Operational performance panel from before the current year.

2018 meeting papers

 
24 January

  • Agenda

    PDF 39KB

  • Item 3 - Minutes of the Previous Meeting

    PDF 44KB

  • Item 4 - Matters Arising and Actions List

    PDF 46KB

  • Item 5 - Quarterly Customer Services and Operational Performance Report

    PDF 7.12MB

  • Item 6 - Night Tube One Year On

    PDF 263KB

  • Item 7 - Customer Information Strategy: Signage and Wayfinding

    PDF 3.72MB

  • Item 8 - Member Suggestions for Future Agenda Items

    PDF 64KB

    •  
    06 June

  • Agenda

    PDF 44KB

  • Item 3 - Minutes of the Meeting of the Panel held on 24 January 2018

    PDF 32KB

  • Item 4 - Matters Arising and Actions List

    PDF 4.25MB

  • Item 5 - Quarterly Customer Services and Operational Performance Report

    PDF 4.66MB

  • Item 6 - Review of Bus Services to London's Hospitals - Update

    PDF 1.94MB

  • Item 7 - Independent Evacuation of Disabled People from London Underground Stations

    PDF 23KB

  • Item 8 - Assisted Transport Services

    PDF 116KB

  • Item 9 - London Underground Station Action Plan

    PDF 334KB

  • Item 10 - Member Suggestions for Future Agenda Discussions

    PDF 72KB

    •  
    11 September

  • 11 September 2018 - Agenda and Papers

    PDF 9.58MB

    •  
    14 November

  • 14 November 2018 - agenda and papers

    PDF 10.69MB

    • 2017 meeting papers

     
    30 January

  • Agenda

    PDF 38KB

  • Item 3 - Minutes of the Previous Meeting

    PDF 60KB

  • Item 4 - Matters Arising and Actions List

    PDF 158KB

  • Item 5 - Operational Performance Report

    PDF 4.23MB

  • Item 6 - Customer Performance Report

    PDF 1.28MB

  • Item 7 - Please Offer Me A Seat Badge and Card

    PDF 547KB

  • Item 8 - Social Needs Transport

    PDF 156KB

  • Item 9 - Major Roadworks in Central London in 2017

    PDF 66KB

  • Item 10 - Taxi Fares and Tariffs Update

    PDF 57KB

  • Item 11 - Member Suggestions for Future Agenda Discussions

    PDF 80KB

    •  
    02 March

  • Agenda

    PDF 43KB

  • Item 3 - Minutes of the Previous Meeting

    PDF 39KB

  • Item 4 - Matters Arising and Actions List

    PDF 55KB

  • Item 5 - Customer Performance Report

    PDF 5.25MB

  • Item 6 - Customer Information Strategy and Programme

    PDF 2.30MB

  • Item 7 - Operational Performance Report

    PDF 4.53MB

  • Item 8 - Night Tube Implementation

    PDF 50KB

  • Item 9 - Taxi Fares and Tariffs Update

    PDF 75KB

  • Item 10 - London Underground Station Action Plan

    PDF 204KB

  • Item 11 - Transparency

    PDF 219KB

  • Item 12 - Member Suggestions for Future Agenda Discussions

    PDF 108KB

    •  
    13 July

  • Agenda

    PDF 46KB

  • Item 3 - Minutes of the Previous Meeting

    PDF 37KB

  • Item 4 - Matters Arising and Actions List

    PDF 62KB

  • Item 5 - Quarter 4 Customer and Operational Performance Report

    PDF 4.11MB

  • Item 6 - Review of Bus Services to London's Hospitals

    PDF 571KB

  • Item 7 - Taxi and Private Hire Licence Fees

    PDF 282KB

  • Item 8- Taxi and Private Hire - An Overview of Enforcement Activity

    PDF 54KB

  • Item 9 - Cash Free Trams

    PDF 155KB

  • Item 10 - Future Mobility Business Models

    PDF 178KB

  • Item 11 - Ticketing: Improvements for Customers and Driving Down Costs

    PDF 763KB

  • Item 12 - TfL International Benchmarking

    PDF 1.08MB

  • Item 13 - Working in Partnership with Other UK Cities

    PDF 32KB

  • Item 14 - London Underground Station Action Plan

    PDF 234KB

  • Item 15 - Travel Demand Management

    PDF 1.35MB

  • Item 16 - Social Needs Transport

    PDF 47KB

  • Item 17 - Member Suggestions for Future Agenda Discussions

    PDF 106KB

    •  
    01 November

  • Agenda

    PDF 71KB

  • Item 3 - Minutes of the Meeting Held on 13 July 2017

    PDF 163KB

  • Item 4 - Matter Arising and Actions List

    PDF 54KB

  • Item 5 - Customer and Operational Performance Report Quarter 2

    PDF 5.25MB

  • Item 6 - Crime and Confidence on Public Transport

    PDF 316KB

  • Item 7 - Assisted Transport Services

    PDF 325KB

  • Item 8 - London Underground Station Action Plan

    PDF 370KB

  • Item 9 - Accessible Transport

    PDF 2.36MB

  • Item 10 - Transparency, Freedom of Information and Data Protection

    PDF 426KB

  • Item 11 - Member Suggestions for Future Agenda Items

    PDF 82KB

    • 2016 meeting papers

     
    23 November

    The meeting scheduled for 23 November 2016 was rescheduled to 30 January 2017.