Here at TfL, we have one set of behaviours which link to the four areas which lie at the heart of everything we do: our people, our customers and users, our delivery and value for money. These behaviours influence our work, our development our progress and our success, so it's important for you to understand what these behaviours are and why you need to be able to demonstrate them.

Competencies are the generic skills you need to perform your job well. There a number of competencies, all reflecting the broad range of working life across TfL. Not all the competencies will apply to an individual role, but each job will have a few which relevant.


Graduates behaviours icon - accountable


We want you to be accountable and take personal responsibility for your actions, without making excuses about why something isn't possible.

Behaviours icon - active


You must be active about stepping - don't wait for others. Make things happen, make things better and find solutions.

Graduates behaviours - collaborative


Be collaborative. Share your knowledge, both in and outside of your immediate team, so everyone can make better decisions.

Graduates behaviours icon - direct


Get each task done as quickly as possible by being direct, communicating clearly and not wasting any time.

Graduates behaviours - fair and consistent

Fair & consistent

You'll need to show you are fair and consistent, be open and honest about your decisions, and consider other peoples viewpoints and needs.


Think change, think innovation

You'll need to show that you can respond, manage or lead business improvements or change. This will allow you to meet our strategic priorities and realise the benefits of change. Show us your resilience and flexibility.

Build your capabilities, and others

You can do this through feedback and learning, or development opportunities. This helps us to get the capabilities we need to meet our business needs.

Communicate and influence

Show us your ability to engage, persuade, convince or influence others. By influencing, understanding and anticipating others, you can adapt your message to fain commitment from them.

Put our customers first

You'll need to be customer service orientated, showing you can provide a good customer service. You must be able to balance the customers needs alongside other priorities and constraints.

Be organised, plan your journey

Plan for yourself, and others, while managing time, resources and delivering your objectives. Planning and organising is about taking actions now whilst thinking about future actions.

Solve problems and make decisions

You can identify and interpret information in order to reach conclusions and make effective decisions or recommendations.