Here at TfL, we have one set of behaviours which link to the four areas which lie at the heart of everything we do: our people, our customers and users, our delivery and value for money. These behaviours influence our work, our development our progress and our success, so it's important for you to understand what these behaviours are and why you need to be able to demonstrate them.
Competencies are the generic skills you need to perform your job well. There a number of competencies, all reflecting the broad range of working life across TfL. Not all the competencies will apply to an individual role, but each job will have a few which relevant.
We want you to be accountable and take personal responsibility for your actions, without making excuses about why something isn't possible.
You must be active about stepping - don't wait for others. Make things happen, make things better and find solutions.
Be collaborative. Share your knowledge, both in and outside of your immediate team, so everyone can make better decisions.
Get each task done as quickly as possible by being direct, communicating clearly and not wasting any time.
You'll need to show you are fair and consistent, be open and honest about your decisions, and consider other peoples viewpoints and needs.
You'll need to show that you can respond, manage or lead business improvements or change. This will allow you to meet our strategic priorities and realise the benefits of change. Show us your resilience and flexibility.
You can do this through feedback and learning, or development opportunities. This helps us to get the capabilities we need to meet our business needs.
Show us your ability to engage, persuade, convince or influence others. By influencing, understanding and anticipating others, you can adapt your message to fain commitment from them.
You'll need to be customer service orientated, showing you can provide a good customer service. You must be able to balance the customers needs alongside other priorities and constraints.
Plan for yourself, and others, while managing time, resources and delivering your objectives. Planning and organising is about taking actions now whilst thinking about future actions.
You can identify and interpret information in order to reach conclusions and make effective decisions or recommendations.