Apprenticeship level:3
Approximate scheme length:2 years
Salary: Starts from £18,624
Eligibility criteria:
5 GCSE's Grade A* - C including maths and English language or equivalent.You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject and content from the qualification of this scheme. You are not eligible for this scheme if you currently hold or are working towards a Level 4, 5, 6, 7, HND/C or degree qualification. You must be 18 years of age by 1st September of the year in which you apply, to be eligible for this scheme.

What will I be doing?

As an infrastructure technician you will be responsible for providing support to internal and external customers. We will expect you to configure, maintain and troubleshoot systems that have direct impact on our daily operations. This will include a wide range of technologies such as: Wintel, Unix, SQL, Exchange, Lync, Citrix, Oracle, Storage, SCOM and SCCM. Working with our industry specialists, you might face challenges ranging from remote monitoring, estate changes, to overall improvements that mean we can operate more efficiently.

In this role you will be resolving technical incidents, gaining core infrastructure technology skills and knowledge. You will understand how an enterprise desktop and network architecture platform is maintained and configured.

What will the programme involve?

On this apprenticeship scheme you will complete various 3-4 month-long placements. Within each placement you'll get hands on experience in a variety of technologies, where you will work alongside engineers and on your own, to resolve issues as they arise.

Placements in our service operations area include working in our end user computing, network & hosting and application teams over a two-year period.

What training and support will I get?

For the duration of the scheme you will have a business sponsor that is responsible for the design and delivery of the apprenticeship scheme. They will help secure the right placements for you and support you in your professional development. You will also have a mentor that'll support and guide you sharing their knowledge and expertise. Finally you can expect to have a buddy, either a previous apprentice or graduate from this scheme. Your buddy can answer any day to day questions you have and share their experiences with you.

During the scheme you'll not only complete the qualification but also have opportunities to complete additional training courses. These will vary from soft skills training to technical skills training. Your sponsors and placement managers will ensure you attend all the relevant training to support you in your role.

What do we look for?

You are passionate about technology and you will have an inquisitive mind and a creative approach to problem-solving.

If you are excited by using the latest tools and technologies, whilst thinking strategically about how their value could be harnessed to help improve our great city, then this is the career path for you.

Where can this career take me?

When you complete the apprenticeship successfully, there will be a range of options available to you, for example: application engineer, infrastructure engineer, service analyst.

Contacting Us

If at any time you need to speak to anyone within the recruitment team then please contact us Monday - Friday between 08:30 and 17.30 on 0333 0062939 (Option 1) or alternatively email us at