Customer Service Advisor

*One candidate, one application*

We can only accept one scheme application per candidate. Applying for more than one scheme could mean that you won't be considered for your preferred choice.

Scheme overview

London Transport Museum, located in the heart of Covent Garden, tells the story of London's transport heritage. Welcoming over 300,000 visitors each year, it reaches around 200,000 more through their wider outreach learning programmes aimed at children and young people.

The Museum's customer service team is the first point of contact and public face for engagement with our unique heritage collection. The team delivers high quality experiences to all our visitors through a knowledgeable, collaborative and highly motivated approach.

Scheme length
12 months

Entry requirements
Three A*-C grade GCSEs or equivalent with certified evidence, including maths and English language (essential). You  must be 18 years of age on 1 September 2016.

Salary
Salaries will differ according to the scheme, however, all our schemes offer a competitive package with the minimum London living wage.
This apprenticeship is a route to:
A customer service assistant role at London Transport Museum. 
This scheme is now closed.

Joining us

Initially, there is a three-day induction based in London which explains everything there is to know about us, the role and where you fit in. Following that, you'll begin an intensive development programme, designed to give your career a real kickstart.

The Customer Services apprenticeship provides a hands-on learning experience for young people with an interest and enthusiasm for face-to-face interaction with people.

You'll work alongside the existing supervisors and assistants in the Visitor Services (VS) team at London Transport Museum (LTM), to facilitate the visitor experience. This includes supporting the delivery of learning programmes for schools and families, and gaining valuable skills in customer service, education, heritage and sales.

Placements

Your primary base would be at the museum in Covent Garden but there would be opportunities to work at the museum's Acton depot and events across London.

The scheme is split into two, two-week placements with:

  • A customer services supervisor
  • Learning & Safety and Citizenship
  • Operations and Resourcing
  • Finance
  • Hidden London - the disused stations programme

Who we need

We're looking for highly-motivated people who are passionate about delivering great customer service. You should be able to demonstrate:

  • A positive attitude
  • Excellent communication and people skills
  • An understanding of the importance of good customer service
  • How to work well within a team
  • Enthusiasm for museums and learning

What you get out of it

Training

As a trainee you will complete a number of courses which may include:

  • PCIDSS
  • Data Protection
  • Manual Handling
  • Site Safety & Risk Assessment
  • Fire Awareness
  • Other training which includes:
    • Learning about the electronic point of sale systems
    • Retail
    • Admissions
    • Cash handling
    • How to merchandise shop displays

Qualifications

Completing the scheme means that you will gain an Intermediate Apprenticeship in customer services and Level 2 Diploma in Customer Services.

As an apprentice you will also get:

  • At least 29 days annual leave, plus standard public holidays
  • Free travel on our networks (Zones 1-9) with an Oyster card for you and one member of your household
  • A 75% reimbursement on the price of an annual travel ticket outside of our network - plus an interest-free, 10-month loan to pay for it
  • Optional private medical benefit
  • A range of staff retail and leisure discounts

On completion of the apprenticeship, students may be offered a permanent position at the London Transport Museum.

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