Since taking over the Liverpool Street to Shenfield service we have:

  • Seen passenger journeys increase to more than 47 million in 2016/17 from 38 million in 2015/16
  • Made sure there are staff on duty at every station from first train to last
  • Provided cleaner trains and better customer information
  • Tackled fare evasion and antisocial behaviour in partnership with the British Transport Police
  • Improved reliability and the integration of these routes into the rest of London's public transport network

We introduced new trains on the route in 2017. See what other improvements we're making to TfL Rail.

Managing TfL Rail

A number of organisations work together to manage our rail network but we have overall responsibility. We still:

  • Set the specifications for train frequency
  • Set standards for station facilities and overall performance
  • Manage fares and revenue

We also plan and fund improvements and extensions to the network, and are working closely with Network Rail, Crossrail Ltd and other stakeholders to improve the stations and trains we have inherited, and to build those we have commissioned as part of the project being constructed by Crossrail Ltd.

MTR Crossrail Ltd is the train operator appointed to manage and operate trains and stations on a day-to-day basis.

Stations outside London

Two of the stations that have transferred to TfL Rail - Shenfield and Brentwood in Essex - are outside London. These stops have been included because they are part of the existing rail route. It would have been impractical to take over the London part of this route only.

We'll continue to work closely with our stakeholders to make sure that customers from outside London are accounted for as we develop our plans for our services.

TfL Rail does not affect the 'fast' trains that serve major stops such as Southend on Sea. These are still the responsibility of the government, and run alongside our services.

Elizabeth line

TfL Rail will turn into the new Elizabeth line in 2018. The Elizabeth line fully opens in 2019.