The transport network of a city such as London inevitably creates noise. We know this can be a concern for our neighbours.
Sudden or gradual increases in noise coming from our tracks can have several causes including normal wear and tear, track faults or displaced joints. New developments and excavations across the city can also change the way that ground borne noise and vibration is heard.
We regularly inspect our track to ensure it is in a safe and reliable condition. A robust maintenance programme also helps to alleviate noise and vibration.
Complaints about noise are logged and investigated to make sure the tracks are in the best condition to minimise noise and vibration.
We regularly inspect our land and the vegetation growing on it so that we can plan when and how best to maintain it.
Our trees and vegetation are managed to make sure there is no risk to our services, our property, or our neighbours' property. As a neighbour, you also have a responsibility to ensure that trees and vegetation on your property do not disrupt our services or damage our property.
We typically look for the following things when inspecting vegetation alongside our tracks:
When work needs to be carried out, we do our best to limit disruption to our neighbours. Most of the time this can only be done during the night while the service is not operating.
Regular pest control and management is carried out across the network. We make every effort to eradicate vermin from our properties, but littering and unwanted food and water sources nearby pose an ongoing challenge.
We rely heavily on our neighbours to help us manage this issue by not discarding food sources and litter near our tracks.
Residents concerned about any of these issues can contact us 24/7 on 0343 222 1234 (TfL call charges).
TfL Rail and most London Overground services run on tracks managed by Network Rail.