Our trackside neighbours

Noise & vibration

The transport network of a city such as London inevitably creates noise. We know this can be a concern for our neighbours.

Sudden or gradual increases in noise coming from our tracks can have several causes including normal wear and tear, track faults or displaced joints. New developments and excavations across the city can also change the way that ground borne noise and vibration is heard.

We regularly inspect our track to ensure it is in a safe and reliable condition. A robust maintenance programme also helps to alleviate noise and vibration.

We also:

  • Grind rails to remove corrugation
  • Replace worn rails
  • Fix and remove broken or unnecessary joints
  • Use new technologies such as resilient track fixings

Complaints about noise are logged and investigated to make sure the tracks are in the best condition to minimise noise and vibration.

Trees and other vegetation

We regularly inspect our land and the vegetation growing on it so that we can plan when and how best to maintain it.

Our trees and vegetation are managed to make sure there is no risk to our services, our property, or our neighbours' property. As a neighbour, you also have a responsibility to ensure that trees and vegetation on your property do not disrupt our services or damage our property.

We typically look for the following things when inspecting vegetation alongside our tracks:

  • Tree and vegetation health - dead or diseased trees could break and fall causing a disruption to our service of damage to property. We also do not want tree disease to spread
  • Leaf-fall - high numbers of leaves falling on the tracks can disrupt our services
  • Signals and track view - trees and bushes growing near the railway must not obscure train drivers' views of signals and other parts of the railway
  • Embankment stability - trees and vegetation can impact the stability of our embankments which could potentially lead to landslides
  • Invasive species: such as Japanese knotweed, we track and manage their growth/spread using methods approved by the Environment agency

When work needs to be carried out, we do our best to limit disruption to our neighbours. Most of the time this can only be done during the night while the service is not operating.

Vermin

Regular pest control and management is carried out across the network. We make every effort to eradicate vermin from our properties, but littering and unwanted food and water sources nearby pose an ongoing challenge.

We rely heavily on our neighbours to help us manage this issue by not discarding food sources and litter near our tracks.

Contact us

Residents concerned about any of these issues can contact us 24/7 on 0343 222 1234 (TfL call charges) or by email at contactus@tfl.gov.uk.

TfL Rail and most London Overground services run on tracks managed by Network Rail.

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