Charity request guidance

These principles ensure a fair and consistent approach and ensure we do not become involved in enterprises which are contrary to our legal powers.

This guidance does not replace existing independent arrangements regarding particular kinds of charitable support. This includes:

  • Arrangements put in place by London Underground for charity collections at Tube stations - we enable around 4,500 collections a year and facilitate short notice collections for members of the Disaster Emergency Committee
  • Arrangements for the disposal of unclaimed items by our Lost Property Office.
  • Arrangements for Penny for London, which enables Londoners to choose to donate to the Mayor's Fund for London when they use contactless payment for our services


Transport for London (TfL) is a not-for-profit organisation. Our purpose is to keep London working, growing and to make life in London better. We manage the Capital's transport network on behalf of the Mayor of London.

We receive a very large number of requests to support charities. These range from applications for financial donations or free travel, to use of our advertising space, our vehicles and buildings.

Our ability to support charities is legally restricted, as explained below. Our revenue comes from public funds - largely from fare and tax payers and every penny of our income is reinvested in running or improving transport. We, therefore, are unable to agree to the majority of requests. Neither do we have the staff or other resources to meet most requests for help in kind.

Existing arrangements

The London Transport Museum, which is a charitable subsidiary of TfL, receives direct funding from us and in return, discharges our statutory obligation to maintain our collection of vehicles and other historical items and supports our schools and community outreach activity.

As part of our engagement with stakeholders, we maintain partnerships with other charities that support our customers and users. For example, we provide help for travel mentoring schemes run by accessibility charities, but we do not contribute direct funding.

We also facilitate fundraising by The Railway Children, the Royal British Legion Poppy Appeal and Disaster Emergency Committee appeals.

We receive many requests to conduct charity collections or run charitable events at our head office locations. Collections in public areas of our buildings ie reception spaces, or in multiple locations within the building are only permitted if the request aligns with the principles of the Charity request guidance.

Requests should be made as outlinedĀ on this page (How to make a request, below). If a request is permitted, the requester is responsible for making all arrangements to facilitate the charity collection/event.

If a collection is conducted in a non-public area of one of our buildings, for example if a member of staff wishes to hold a local fundraising activity, eg a cake sale in their area/floor/breakout area, this is viewed as a local team activity. This needs permission of the senior manager in charge of that team but does not fall under this guidance.

Our legal position

As a statutory body, we have limited legal powers to provide financial or other assistance to other organisations, including charities, and must carry out our activities in accordance with the Greater London Authority Act 1999 (GLA Act) and other relevant legislation. In most cases, we will only be able to meet a request if doing so will help us to carry out our function of providing transport in London.

Whenever a request for assistance is received, we first determine whether, in principle, we have the legal powers to support it. In cases where we do have the necessary powers, we will then decide whether we wish to support the request, taking into account the priorities set out in this guidance. However, anything that we decide to support must be at no cost to TfL or the fare and tax payers who fund us.

How we make our decision

We will only offer support to charities that are registered with the Charity Commission in the UK.

Priority is given to requests that:

  • Support our customers and users, especially those who have particular challenges when using our services, and where we have shared transport objectives
  • Help us improve staff motivation and retention

When considering requests, we also take into account:

  • Whether financial or other assistance would lead to additional customer benefits
  • Any cost to TfL, the extent to which staff will be diverted from normal duties and any impact on the business, for instance on available resources
  • The extent to which costs can be covered by third party sponsorship
  • Special circumstances that make it an event of national or international significance

We will not meet requests that affect our ability to deliver value for money for our customers or fund major improvements to our transport network, for example those that would have a detrimental impact on fare or advertising revenue.

We will not provide charitable assistance in circumstances where it would have a detrimental impact on our work or reputation. This includes any organisation that has a financial, planning, legal or other conflict with TfL.

We will also not provide assistance that could have a negative impact on our high standards of operational performance and customer service.

We reserve the right to decline a request from any registered charity for a particular campaign or project that we consider inappropriate.

All charitable assistance is entirely at our discretion.

How to make a request

All requests should be sent to David McNeill, Director of Public Affairs and Stakeholder Engagement, via email to:

Please include in your request:

  • An outline of the project's objectives and timings
  • How we would be involved and what would be required of us
  • How our customers would benefit
  • The extent to which the request is cost-neutral for TfL, such as the involvement of other sponsors
  • Your registered charity number
  • A named contact for the request

All requests will need to go through this process with the required information provided.

We will contact applicants within 10 working days and will provide reasons for our decision. In every case our decision is final.


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