You must wear a face covering

Wear a face covering on public transport or face a fine up to £6,400

Safer travel guidance

Safety and hygiene

If you are travelling, follow these safety and hygiene measures. They help protect you and everyone else on the transport network.

Find out how we're making bus journeys safer on the Using buses page.

Our cleaning regime

We have enhanced our cleaning regime. We are:

  • Using long-lasting hospital-grade cleaning substances that kill viruses and bacteria on contact
  • Cleaning key interchanges more frequently throughout the day
  • Trialling continuous UV cleaning of escalator hand rails
  • Wiping down all touch surfaces on buses, such as poles and doors with strong disinfectant every day

Face coverings

You must wear a face covering, over your nose and mouth, for the full duration of journeys on the public transport network (and in taxis and private hire vehicles). If you do not, you could be denied travel, or receive a minimum £200 fine which will double each time you are caught not wearing a face covering, up to £6,400.

Exemptions apply for age, health and disability reasons.

Find out more on our face coverings page.

Social distancing measures

Social distancing may be more difficult at certain points during busier times or if there are significant delays to services. It is mandatory to wear a face covering to help mitigate this.

If possible, consider travelling at quiet times when there is more space and use our travel tools for the latest information. If there are significant delays, consider other routes, or walking or cycling where possible.

Check the status of Tube, London Overground, TfL Rail, DLR, and tram services.

Signs, posters and platform stickers have been installed across the network to help everyone maintain social distancing. One-way systems and queuing arrangements are in use wherever needed.

Hand sanitiser points

We've added 1,000 hand sanitiser points to:

  • All Tube and TfL Rail stations
  • London Overground and DLR stations where it's safe to do so
  • All bus stations
  • Victoria Coach Station
  • All TfL River Piers
  • Woolwich Ferry
  • Emirates Air Line

Travel advice

You should continue to walk or cycle and travel at quiet times if possible.

Consider using existing or new walking and cycling routes or check out our page of walking maps to get inspired.

Plan ahead and sign up for our email updates for more information.

Quiet times and places

The quiet times to travel on public transport are 08:15-16:00 and after 17:30 on weekdays, and before noon and after 18:00 on weekends. These times may change as schools and offices reopen.

Many local stations have different quiet times. Check how busy any station on the TfL network is, at any time of day.

If you are travelling outside of the quiet times, check the busiest stations, stops and routes.

Night travel

If you're travelling late at night, there is currently no Night Tube or Night Overground and there are limited Night Buses. Please plan your journey ahead of time.

Santander Cycles are available to hire 24 hours a day across central London. All Santander Cycles have built-in lights.

Taxi and private hire vehicles are running at night. You should wear a face covering for your entire journey.

Service levels

We are restoring services and re-opening stations as quickly as possible and are running near-normal service levels.

Check changes to bus timetables and Tube station closures that are still necessary while we get the network up and running.

Use contactless or Oyster

Most Tube and all DLR stations (except Lewisham, Shadwell and Woolwich Arsenal) are only accepting contactless or Oyster to pay for travel. Ticket machines at all London Overground stations are accepting cash.

Some Tube and DLR stations are still accepting cash:

Tube and rail changes

At some stations there will be queuing, and one-way systems are in place.

When waiting for a train, spread out along the platform. When the train arrives, wait for others to get off before you get on. On the train, sit apart from others whenever you can (except for people from the same household).

Stations may restrict entry or use queuing systems at short notice, to maintain social distancing.

Bus boarding changes

We've made safety improvements to driver screens on buses to help keep you and our drivers safe. This means we can gradually go back to front-door boarding for London buses.

Follow the signs and instructions on the outside of the bus and board through the appropriate door, touching in as indicated.

Buses with front-door boarding have maximum capacity limits, so you may be refused entry.

Carers travelling with wheelchair or mobility scooter users can still board the bus, even if both customers exceed the maximum capacity limit.

More about boarding arrangements.

Standing on buses

You must remain seated on buses at all times. Standing is not currently allowed anywhere on a bus.

This is so that people can use all the space on both decks while maintaining social distance.

A small number of customers are unable to sit down due to an impairment or medical condition. Find out what you should do if this applies to you.

School services 

We are reserving some buses for schoolchildren only:

  • Every other bus on key routes from 07:30-09:00 and 14:30-16:30 on weekdays
  • All our existing school services
  • Some additional buses on less frequent routes

These buses will have clear 'school service' signs.

Other buses on the same routes will have 'non-school service' signs.

If you are travelling to or from school, use a school service bus. If you are not travelling to or from school, use a non-school service bus.

Other bus routes will continue to operate with the reduced capacity, in line with social distancing guidance, with adults and children travelling on the same bus.

Check whether your route is affected.

View a full list of bus routes affected.

There are no changes to existing free travel arrangements for children and young people in September. All children over 11 must wear a face covering when using these services unless they are exempt.

DLR selective door boarding

We have taken the first and last sets of doors out of use on all DLR trains. These doors are for staff use only and we are asking customers to move along the platform to use another set of doors.

Driving

Follow the Department for Transport's safer travel guidance for private cars and other vehicles.

If you are driving, please plan ahead. The quietest times on roads are 10:00-15:00 and after 19:00 weekdays, and before 10:00 and after 18:00 on weekends.

Take extra care, as more people are walking and cycling.

Accessibility

Social distancing requirements are affecting some of the accessibility arrangements we have in place. Our staff are still here to help.

More about accessibility changes.

Use our travel tools

Use our travel tools and Facebook TravelBot to plan your journey. Some stations have changed entrances and exits.

More information

Page last reviewed 18 September 2020