You must wear a face coveringWear a face covering on public transport or face a fine up to £6,400
Safer travel guidance
Safety and hygiene
If you are travelling, follow these safety and hygiene measures. They help protect you and everyone else on the transport network.
- Plan your journey in advance and, where possible, travel when it is quiet
- Wear a face covering over your nose and mouth, unless you are exempt for age, health or accessibility reasons
- Maintain social distancing where possible
- Follow signs, listen to announcements and pay attention to our staff
- Wash your hands before and after your journey
- Carry hand sanitiser or use sanitiser points at stations
- Use contactless or Oyster to pay for your travel
- Follow government advice for safer travel and check the safer travel information sheet
Our cleaning regime
We have enhanced our cleaning regime. We are:
- Using long-lasting hospital-grade cleaning substances that kill viruses and bacteria on contact
- Cleaning key interchanges more frequently throughout the day
- Trialling continuous UV cleaning of escalator hand rails
- Wiping down all touch surfaces on buses, such as poles and doors with strong disinfectant every day
You must wear a face covering, over your nose and mouth, for the full duration of journeys on the public transport network (and in taxis and private hire vehicles). If you do not, you could be denied travel, or receive a minimum £200 fine which will double each time you are caught not wearing a face covering, up to £6,400.
Exemptions apply for age, health and disability reasons.
Find out more on our face coverings page.
Social distancing measures
Social distancing may be more difficult at certain points during busier times or if there are significant delays to services. It is mandatory to wear a face covering to help mitigate this.
If possible, consider travelling at quiet times when there is more space and use our travel tools for the latest information. If there are significant delays, consider other routes, or walking or cycling where possible.
Signs, posters and platform stickers have been installed across the network to help everyone maintain social distancing. One-way systems and queuing arrangements are in use wherever needed.
Hand sanitiser points
We've added 1,000 hand sanitiser points to:
- All Tube and TfL Rail stations
- London Overground and DLR stations where it's safe to do so
- All bus stations
- Victoria Coach Station
- All TfL River Piers
- Woolwich Ferry
- Emirates Air Line
You should continue to walk or cycle and travel at quiet times if possible.
Quiet times and places
The quiet times to travel on public transport are 08:15-16:00 and after 17:30 on weekdays, and before noon and after 18:00 on weekends. These times may change as schools and offices reopen.
Many local stations have different quiet times. Check how busy any station on the TfL network is, at any time of day.
If you are travelling outside of the quiet times, check the busiest stations, stops and routes.
If you're travelling late at night, there is currently no Night Tube or Night Overground and there are limited Night Buses. Please plan your journey ahead of time.
Santander Cycles are available to hire 24 hours a day across central London. All Santander Cycles have built-in lights.
Taxi and private hire vehicles are running at night. You should wear a face covering for your entire journey.
We are restoring services and re-opening stations as quickly as possible and are running near-normal service levels.
Use contactless or Oyster
Most Tube and all DLR stations (except Lewisham, Shadwell and Woolwich Arsenal) are only accepting contactless or Oyster to pay for travel. Ticket machines at all London Overground stations are accepting cash.
Some Tube and DLR stations are still accepting cash:
Tube and rail changes
At some stations there will be queuing, and one-way systems are in place.
When waiting for a train, spread out along the platform. When the train arrives, wait for others to get off before you get on. On the train, sit apart from others whenever you can (except for people from the same household).
Stations may restrict entry or use queuing systems at short notice, to maintain social distancing.
Bus boarding changes
We've made safety improvements to driver screens on buses to help keep you and our drivers safe. This means we can gradually go back to front-door boarding for London buses.
Follow the signs and instructions on the outside of the bus and board through the appropriate door, touching in as indicated.
Buses with front-door boarding have maximum capacity limits, so you may be refused entry.
Carers travelling with wheelchair or mobility scooter users can still board the bus, even if both customers exceed the maximum capacity limit.
Standing on buses
You must remain seated on buses at all times. Standing is not currently allowed anywhere on a bus.
This is so that people can use all the space on both decks while maintaining social distance.
A small number of customers are unable to sit down due to an impairment or medical condition. Find out what you should do if this applies to you.
We are reserving some buses for schoolchildren only:
- Every other bus on key routes from 07:30-09:00 and 14:30-16:30 on weekdays
- All our existing school services
- Some additional buses on less frequent routes
These buses will have clear 'school service' signs.
Other buses on the same routes will have 'non-school service' signs.
If you are travelling to or from school, use a school service bus. If you are not travelling to or from school, use a non-school service bus.
Other bus routes will continue to operate with the reduced capacity, in line with social distancing guidance, with adults and children travelling on the same bus.
There are no changes to existing free travel arrangements for children and young people in September. All children over 11 must wear a face covering when using these services unless they are exempt.
DLR selective door boarding
We have taken the first and last sets of doors out of use on all DLR trains. These doors are for staff use only and we are asking customers to move along the platform to use another set of doors.
If you are driving, please plan ahead. The quietest times on roads are 10:00-15:00 and after 19:00 weekdays, and before 10:00 and after 18:00 on weekends.
Take extra care, as more people are walking and cycling.
Social distancing requirements are affecting some of the accessibility arrangements we have in place. Our staff are still here to help.
Use our travel tools
Page last reviewed 18 September 2020