Wear a face covering

You must wear a face covering for your entire journey

Restarting London

Following Government advice, check our guidance on how you can travel safely and what we're doing to keep you safe on our network

Increasing service levels

We're working closely with the Mayor, Government, boroughs, businesses, schools and other transport providers to safely build up service levels to where they were before coronavirus.

We have increased levels to:

  • Around 85% for buses
  • At least 70% for Tube and London Overground (in line with National Rail services)
  • 80% on DLR
  • 100% on TfL Rail

Enabling social distancing

To enable social distancing, our network should only carry around 25% of normal passenger numbers on the Tube and on buses, even when 100% of our services are running.

There are times and locations where social distancing is currently very difficult. This will become more of a challenge as more people return to work.

We're creating more space for walking and cycling on streets to enable social distancing and ease the pressure on our network. Find out more about Streetspace for London.


Social distancing requirements are affecting some of the accessibility arrangements we have in place. Our staff are here to help.

More about accessibility changes.

Opening lines and stations

The Circle line and some of the stations that were closed have now been reopened.

Some stations will stay closed so that our staff can work at busier stations to help manage congestion. Each station has an operational plan for congestion. Staff will prevent stations from becoming overcrowded. We've also increased our queuing capabilities at stations across London and have published hotspot data for the busiest stations and lines.

Some stations with lift-only access will also stay closed as social distancing isn't possible.

Check your journey before you travel.

Our approach

  • Remode - encourage everyone to shop locally and walk or cycle if they can. When schools reopen, children should walk if possible. The return of three primary school year groups could generate around 168,000 bus journeys.

  • Retime - retime our start and end times across different industries, across London. This should include schools and construction sites, while other sectors sequence their return to work.

  • Rescale - we need to make structural changes to our road network to increase capacity and ensure the Tube and bus network isn't overwhelmed. We're also creating more space for walking and cycling through Streetspace for London.

In the longer term we are determined to find solutions to keep London moving, while building a greener, cleaner and healthier city for the future.

Face coverings

In line with new Government guidance, face coverings must be worn, over your nose and mouth, for the full duration of journeys on the public transport network.

Customers using taxis and private hire vehicles should also use a face covering for the duration of all journeys.

Find out more on our face coverings page.

Briefing for businesses

Read all our Briefing for businesses documents.