• We are a public body, with no shareholders or parent companies, which means we can reinvest every pound of income in the transport network
  • For every pound we receive, 68% is spent on the everyday running costs of the network and 32% on improving it for the future
  • We are delivering one of the world's largest programmes of transport capital investment. This includes building the Elizabeth line, modernising Tube services and stations, and transforming the road network to make it safer, especially for vulnerable road users such as pedestrians and cyclists
  • Through sustained investment we are improving the transport network for the millions of people who rely on it everyday

Find out more about what we do.

Here are some of our improvements

Tube

The Night Tube is now running Fridays and Saturdays on the Victoria, Jubilee, and most of the Central, Northern and Piccadilly lines.

We are transforming the Circle, Hammersmith & City, Metropolitan lines and District lines to create 33% additional capacity. We are introducing spacious and air-conditioned walk-through trains, and a mass signaling upgrade.

Major station upgrades are underway at Victoria, Bond Street and Bank which will include step-free access. We're improving accessibility across the network, and more than 70 London Underground stations are now step-free.

We are planning projects that will transform the network and support our economy in the longer term, including extensions to the Bakerloo and Northern lines. Read more about Tube improvements.

Bus

We have introduced new technology so that our buses are among the least polluting in the world. All new buses meet the latest European emission standard, and by the end of 2020 we will have one of the world's largest zero-emission fleets comprising pure electric and hydrogen vehicles.

By September 2017, 95% of our bus stops will be wheelchair accessible, and all our buses will have low floors and be wheelchair accessible. We can now tell you when your bus is due, thanks to live bus arrivals through our website and third party apps. Read more about bus improvements.

Accessibility

By the end of 2021/22, more than 40% of Underground stations will have step-free access to all platforms. This includes some of our busiest stations, such as Bond Street, Finsbury Park, Tottenham Court Road and Victoria. This will directly benefit older and disabled people, as well as parents and carers with children and pushchairs.

We will also focus on improving accessibility at stations elsewhere across London including Colindale, Harrow-on-the-Hill, Newbury Park and Knightsbridge.

When the Elizabeth line opens fully, like the DLR and London Trams, all 40 stations will be step-free from street to platform, and from street to train in the central section, where there will be level boarding. Find out how we're making the Elizabeth line accessible.

London Overground and Trams

We're providing 45 new London Overground trains and are extending the service to Barking Riverside, an area with potentially 10,800 new homes. We're also electrifying Gospel Oak to Barking to enable higher capacity, more environmentally-friendly trains to run. We're replacing trains on the DLR to increase total capacity by around 30%.

Following the Croydon tram derailment, we're improving safety, capacity and reliability on the London Trams network.

DLR

Customers on the Docklands Light Railway (DLR) are set to benefit from new walk-through air-conditioned trains from 2022.

The new trains, which will increase capacity by over 30%, will be more reliable and provide customers with real time information, air-conditioning and mobile device charging points.

To support growth in the Docklands area, TfL will replace two thirds of the existing trains, some of which are 25 years old, and order an additional 10 new trains to provide even more capacity.

Ways to pay

There are many ways to pay for your travel. For most people, pay as you go with contactless or Oyster is the best option as it offers value, flexibility and convenience. You can use contactless and Oyster on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

We reinvest in our fares and ticketing system to help you get the best value, and to make it easier to pay for your travel. Read more about ways to pay and how to get the best value.

Cycling

£770 million will be spent on cycling infrastructure and initiatives to promote cycling over the next 5 years. To improve safety we're upgrading Cycle Superhighways, and new routes will be introduced.

We're also transforming key junctions, implementing a network of Quietway routes and have expanded our cycle hire scheme to south west London. Read more about cycling.

Roads

A total of £2.1bn will be invested to improve London streets, focusing on walking, cycling and improving road safety, public spaces and air quality. Working with London's boroughs, we will deliver major projects to support growth and improvements in London's roads and public spaces. Read more about our plan to improve London's roads.

Rivers

We are adding new signage to piers to make it easier to see when boats are arriving. We are also refurbishing the piers to make them more appealing to use.

Emirates Air Line

Opened in June 2012, the Emirates Air Line cable car was built to support regeneration in east London. The service is popular with tourists and runs between the Greenwich Peninsula and the Royal Docks. Over 8 million passenger journeys have been made since it opened.

TfL Rail

Since taking over the line in 2015, we've improved the service by ensuring there are staff on duty at every station from first to last train. We are investing in station improvements, including installing lifts for step-free access, refurbishing ticket halls and installing new ticket gates.

TfL Rail will form part of the Elizabeth line. In preparation for this service there will be on-going improvement works at many stations along the route.

We are gradually introducing new trains on the Liverpool Street to Shenfield route. These are initially seven-carriage trains, each just over 160 metres long. When the Elizabeth line is completed, all the trains will be replaced with nine-carriage, trains which will be 200 metres long. Find out more about the works on TfL Rail in preparation for the Elizabeth line.

TfL Customer Services

Contact our customer services on 0343 222 1234 (TfL call charges) for all ticket enquiries including Oyster and contactless payment. You can also call for travel information queries, journey planning, lost property and complaints